Sr. Executive - Customer Service

Job Description

Title: Sr. Executive - Customer Service

Company Name: Khan Accessories & Packaging com Ltd. (Kapco)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ B.B.A/ M.B.A/ Honors/ Masters completed from reputed university, preferably in management or marketing.
∎ Skills Required: Computer skill, Customer Service

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ KAPCO is one of the renowned garment accessories and packaging manufacturer operating in the industry with reputation for around three decades. It`s an Oeko-Tex certified and bonded company located in BSCIC industrial estate, Tongi. Currently looking for dynamic, smart working, intelligent candidates for the following positions.
∎ Department: Sales & Marketing

Job Responsibilities:
∎ Understand customer inquiries, comes directly or through sales & marketing channels.
∎ Forward inquiries to plant and to indemnify feedback within the time frame.
∎ Responsible for meeting deadline from order receive to deliver and to payment realization.
∎ Coordinate with cross functional team and management.
∎ Process orders, forms and applications.
∎ Maintain database and sales reports.
∎ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
∎ Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
∎ Follow up to ensure that appropriate actions were taken on customers' requests.
∎ Refer unresolved customer grievances or special requests to designated departments for further investigation.
∎ Possess sound knowledge on products, process and technical issues.

Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ 1-2 years' working experience in customer service department in the garment accessories industry ( Fresher's with outstanding MS Office and Communications knowledge are welcomed to apply)
∎ Positivity and Analytical
∎ Excellent communicator and presenter
∎ Sound knowledge in MS Excel and other office applications
∎ Fluency in English both written and verbal.
∎ Active problem solving skills
∎ Good interpersonal skills
∎ Ability to handle pressure

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund
∎ Festival Bonus: 2
∎ As per company policy

Job Source: Online Job Posting.

Application Deadline: 25 Oct 2021

Company Information:
∎ 26 Sep 2021
∎ Khan Accessories & Packaging com Ltd. (Kapco)
∎ Address : Plot # B 72-73 BSCIC Industrial Estate, Tongi, Gazipur
∎ Web :
∎ Business : KAPCO is established since 1987 and doing business over 31 years in Bangladesh RMG Industry with very good reputation. We offers one of the most comprehensive ranges of apparel Trims & Packaging products and services. We manufacture most of the trims and our products meet global quality standards.
We are 100% export oriented garment accessories manufacturer and located in Bangladesh RMG hug – Tongi BSCIC Industrial Estate, Gazipur, Bangladesh.

Category: Customer Support/Call Centre

: If you are willing to take up the challenge, please send your CV preferably through APPLY ONLINE or to below email ID.