Sr. Executive/ Asst. Manager, Customer Service

Job Description

Title: Sr. Executive/ Asst. Manager, Customer Service

Company Name: A Raputed Company

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline

Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Garments Trims and Accessories, printing and packaging
∎ The applicants should have experience in the following business area(s): Garments Accessories

Job Context:
∎ We have our own factory with a one-stop-shop production facility serving the print and packaging industry.
∎ We are looking for a dynamic, hardworking, intelligent, self-motivated person.

Job Responsibilities:
∎ Responsible for communicating with different clients time to time over the phone/ email.
∎ Attend all customer complaints according to company procedures and service standers.
∎ Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (Day sales outstanding).
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verification and set up new customer accounts.
∎ Process orders, forms, applications, and requests.
∎ Organize workflow to meet customer time frames.
∎ Liaison with the relevant departments to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Manage customers' accounts and databases.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
∎ Need to work with ERP System.
∎ To provide delivery schedule to production and dispatch department for all the next day deliveries for the customers.
∎ Every order details needs to be thoroughly checked from CS end before posting for production.

Additional Requirements:
∎ Age 25 to 36 years
∎ Only males are allowed to apply
∎ Sound communication in English is a must otherwise need not apply.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn Leave.
∎ Transport.
∎ Leave Policy (As per Labor Law).
∎ Employee welfare policy such as marriage, New baby born, Birthday, Death of blood relatives.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Jun 2022

Company Information:
∎ 24 May 2022
∎ A Raputed Company

Category: Customer Support/Call Centre

: Only apply the candidates who are dedicated and have pure practical & operational experience in Customer Service (CS) in Accessories & Printing. Otherwise, no need to apply.