Specialist, Contact Center Operations
Job Description
Title: Specialist, Contact Center Operations
Company Name: Genex Infosys Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
BPO, Customer Service, Telecommunication
∎ The applicants should have experience in the following business area(s):
Call Center, BPO/ Data Entry Firm
Job Responsibilities:
∎ Responsible for aligning his operations / team to the organizational goals & supporting cross departments in ensuring efficiency & optimization where possible.
∎ Has to own client critical metrics & lead the operations to service excellence.
∎ Assist hiring, support training, and ensure coaching, and leading the team as they provide support for customers.
∎ Leading team meetings, educating and coaching downlines regarding processes and practices, and setting organization expectations to employees.
∎ Assisting other management team members in identifying trends and establishing call center goals.
∎ Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
∎ Preparing reports and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
∎ Taking on other tasks or projects to support employees, other managers, and call center operations.
Additional Requirements:
∎ Age 27 to 37 years
∎ Proven experience of managing a contact centre operations, backoffice and first line managers.
∎ Able to develop and nurture improved performance across sales and service.
∎ Excellent in communication, management, interpersonal and leadership skills.
∎ Should have ability to put in extra effort and time as necessary to meet deadlines.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
Application Deadline: 23 Sep 2020
Company Information:
∎ 24 Aug 2020
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 23rd Sep 2020
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