Software Support Executive
Job Description
Title: Software Support Executive
Company Name: Softifybd Limited
Vacancy: 02
Job Location: Narayanganj
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Preferred Professional Certification: MikroTik Certification
∎ Skills Required: Ability to Work Under Pressure, Good communication skills, Listening Skill, Problem Solving, Strong interpersonal skills
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Client Support, ISP, ISP Digital, Mikrotik
Job Responsibilities:
∎ Answering calls and provide information about our products and services.
∎ Respond promptly to customer inquiries to handle and resolve customer complaints.
∎ Communicate with client throughout the implementation project life cycle.
∎ Report enhancement requests and bugs on behalf of the client.
∎ Develop and conduct training programs for each client.
∎ Act as a resource to assist project team in product development and testing process.
∎ Follow-up on unresolved problems to respective departments for appropriate solutions.
∎ Develop and conduct training programs for each client.
Additional Requirements:
∎ Age 22 to 30 years
∎ Only males are allowed to apply
∎ Minimum 2 years of working experience in ISP support.
∎ Knowledge in ISP Digital (http://ispdigital.net) will be preferred.
∎ Have a great interest in the technology field.
∎ Flexible in ERP system, MS office, emailing and typing skill in English.
∎ Must be willing to travel for implementation and training purposes.
Salary: Tk. 15000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 25 Oct 2020
Company Information:
∎ 6 Oct 2020
∎ Softifybd Limited
∎ Address : Hazi Motaleb Plaza, S.S. Shah Road, Bandar, Narayanganj
∎ Web : www.softifybd.com
∎ Business : Software Development Company
Category: Customer Support/Call Centre
Read Before Apply: Please mention the name of the post in the subject line of the email.
Source: bdjobs.com
Deadline Expired on 25th Oct 2020
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