Job Description
Title: Service Excellence Manager
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 02
Age: 28 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 5 to 7 years
Published: 3 Mar 2024
Education:
∎ Bachelor in Engineering (BEngg), Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 28 to 35 years
∎ · Proficient in Microsoft Office, Microsoft Excel, and Microsoft PowerPoint.
∎ · Efficient & Effective Communication skills, coordination skills, interpersonal and diagnostic skills, as well as organization skills.
∎ · Ability to work under pressure and complete the work timely
∎ · Ability to be a go-getter & have smart working mentality
Responsibilities & Context:
∎ · Manage and execute a portfolio of mid to large-scale projects, demonstrating advanced expertise in Lean, Six Sigma, and continuous improvement methodologies and delivering measurable and sustainable business results.
∎ · Assist in the project qualification, selection, and building of the project pipeline in coordination with shaping the strategy.
∎ · Define and review performance metrics regularly, identifying opportunities for improvement actions to address
∎ · Drive progress, identify obstacles, and provide solutions while maintaining the appropriate level of communication with internal Management and stakeholders
∎ · Analyze opportunities and problems from a broad cross-organizational perspective
∎ · Coach, mentor, and provide general support/leadership to the team and organization on the use of Lean, Six Sigma, and continuous improvement tools
∎ · Create, update, and validate department process flow diagrams and value stream maps
∎ · Create and validate key performance indicator metrics; use statistics to make data-driven decisions
∎ · Continually improve processes and tools to increase automation, efficiency, and levels of customer service
∎ · Conceive new ideas and projects to improve operational performance
∎ · Customer Experience Management & demonstrated expertise in Quality Service Management
∎ · Manage the design and production of promotional materials, such as websites, apps, and brochures
∎ · Define strategic service marketing plans, track trends, and monitor competition
∎ · Work for building trust, empowering service delivery personnel, establishing uniform processes, and promoting customer satisfaction
∎ · Responsible for leading continuous improvement efforts and shaping the continuous improvement strategy while also supporting senior leadership to solve complex business problems.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Walton Hi-Tech Industries PLC.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Mar 2024
Category: Engineer/Architect
