Job Description
Title: Service Engineer-TV
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 05
Age: 25 to 35 years
Location: Gazipur (Kaliakair)
Salary: Negotiable
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies
Published: 25 May 2024
Education:
∎ Diploma in Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Must be proficient in MS Office suite.
∎ Ability to train and develop technical staff.
∎ Strong analytical skills for fault report scrutiny and solution finding.
∎ Excellent problem-solving skills and ability to perform root cause analysis.
∎ Effective communication and collaboration skills.
∎ Ability to manage multiple tasks and meet deadlines.
∎ Must be proficient in MS Office suite.
∎ Ability to train and develop technical staff.
∎ Strong analytical skills for fault report scrutiny and solution finding.
∎ Excellent problem-solving skills and ability to perform root cause analysis.
∎ Effective communication and collaboration skills.
∎ Ability to manage multiple tasks and meet deadlines.
Responsibilities & Context:
∎ Analyze and monitor workload in each service zone to identify high pending work areas.
∎ Allocate manpower dynamically based on real-time workload data.
∎ Implement cross-training programs for technicians.
∎ Develop and deliver continuous training programs for technicians.
∎ Ensure compliance with ESD safety protocols.
∎ Conduct regular technical audits of service zones.
∎ Perform root cause analysis of technical issues in TV services.
∎ Collaborate with the development team to find effective solutions to recurring problems.
∎ Scrutinize fault reports to identify common issues and trends.
∎ Work with the development team to implement proper solutions.
∎ Oversee the progress of panel repair projects at central and divisional repair points.
∎ Ensure projects are completed within specified timelines and quality standards.
∎ Monitor all RMA processes to ensure timely and accurate handling.
∎ Coordinate with relevant personnel for refunds in RMA processes.
∎ Ensure troubleshooting and maintenance of machines and tools in the panel repair section.
∎ Liaise with the factory’s relevant section to address technical issues promptly.
∎ Perform any additional tasks as assigned by the HOD within the stipulated time frame.
∎ Analyze and monitor workload in each service zone to identify high pending work areas.
∎ Allocate manpower dynamically based on real-time workload data.
∎ Implement cross-training programs for technicians.
∎ Develop and deliver continuous training programs for technicians.
∎ Ensure compliance with ESD safety protocols.
∎ Conduct regular technical audits of service zones.
∎ Perform root cause analysis of technical issues in TV services.
∎ Collaborate with the development team to find effective solutions to recurring problems.
∎ Scrutinize fault reports to identify common issues and trends.
∎ Work with the development team to implement proper solutions.
∎ Oversee the progress of panel repair projects at central and divisional repair points.
∎ Ensure projects are completed within specified timelines and quality standards.
∎ Monitor all RMA processes to ensure timely and accurate handling.
∎ Coordinate with relevant personnel for refunds in RMA processes.
∎ Ensure troubleshooting and maintenance of machines and tools in the panel repair section.
∎ Liaise with the factory’s relevant section to address technical issues promptly.
∎ Perform any additional tasks as assigned by the HOD within the stipulated time frame.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Profit share, Performance bonus, Medical allowance, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Gazipur (Kaliakair)
Company Information:
∎ Walton Hi-Tech Industries PLC.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Jun 2024
Category: Customer Support/Call Centre
