Title: Senior Waiter
Company Name: AZAL GROUP
Vacancy: 2
Age: 28 to 38 years
Job Location: Dhaka (Basundhara RA)
Salary: Tk. 18000 (Monthly)
Experience:
Minimum 3 to 5 years of experience as a Waiter/Service Staff.At least 1 year of experience as Senior Waiter/Captain/Team Leader will be preferred.Experience in reputed cafe, restaurant, hotel, or coffee shop will get preference.
Welcome guests warmly and assist them with seating arrangements.
Present the menu, explain food items, and suggest suitable items to customers.
Take food and beverage orders accurately and communicate them properly to the kitchen/bar team.
Serve food and beverages in a professional and timely manner.
Ensure proper table setup, cleanliness, and service presentation.
Monitor customer needs and provide prompt support during service.
Handle customer complaints, feedback, and special requests professionally.
Guide and support junior waiters and service staff.
Coordinate with kitchen, cashier, barista, and floor team for smooth operations.
Maintain cleanliness and hygiene in the dining area, service station, and customer area.
Ensure proper opening and closing service procedures.
Check food presentation and order accuracy before serving.
Support upselling of menu items, combos, desserts, beverages, and promotions.
Follow company SOP, hygiene standards, grooming standards, and service rules.
Report any customer issue, equipment damage, stock shortage, or operational problem to management.