Senior Executive / Executive - Customer Service
Job Description
Title: Senior Executive / Executive - Customer Service
Company Name: Modern Testing Services (Bangladesh) Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ A Degree in Textile related discipline will be of added value.
∎ Skills Required: Ability to Work Under Pressure, Analytical Skills, Business Analysis, Communication and Negotiation Skill, Customer Development, Customer Support/ Client Service, Flexible with working hour
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Business Development, Corporate Sales and Marketing, Customer Support/ Client Service, Relationship Management/ Key Account Management, Sales/ Marketing
∎ The applicants should have experience in the following business area(s):
Buying House, Garments, Garments Accessories, Tannery/Footwear, Textile, Third Party Auditor (Quality, Health, Environment, Compliance
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Will have to attend inbound and outbound calls, messages, Facebook comments, emails, etc. from customers who want to know about our services.
∎ Must fulfil the responsibilities immediately and accurately and Report time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ Understanding and/or Identifying customers' enquiries, requests, needs, and complaints to provide the simplest and the best solutions to customers.
∎ Respond to customer inquiries via Mobile, Email, What's up, online messages and over the phone.
∎ Instant customer Special requirement Analyze and report on customer's requirement and inform to higher authority.
∎ Provide customers with the best-in-class customer service, Provide products information & Taking sales order from the customer.
∎ Maintain a good relationship with existing customers.
∎ Must be loyal to the company and willingness to take any challenge & Any other task assigned by Management
Additional Requirements:
∎ Age 24 to 32 years
∎ Both males and females are allowed to apply
∎ Should be interactive, with excellent presence of mind.
∎ Customer focused and service oriented.
∎ Sound Knowledge in computer operation including MS Office, MS Word, MS Excel, PowerPoint.
∎ Knowledge on Textile, Apparel, Leather & Footwear Industries in Bangladesh.
∎ Dynamic, detail oriented, proactive, SMART professional to assist a leader with vision.
∎ Experience in Third Party Testing Organization will be given preference.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Dec 2021
Company Information:
∎ 2 Dec 2021
∎ Modern Testing Services (Bangladesh) Limited
∎ Address : 280 East Narsinghpur, Ashulia, Savar, Dhaka-1341.
∎ Web : www.mts-global.com
∎ Business : Textile Testing, Inspection, Audit
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Dec 2021
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