Senior Executive - Customer Service

Job Description

Title: Senior Executive - Customer Service

Company Name: US-Bangla Airlines

Vacancy: 17

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 4 year(s)

Job Responsibilities:
∎ Attention to detail & quality. Preparing duty roster to staff working under him/her.
∎ To ensure that all necessary instructions and guidelines regarding flight movement have appeared in the log book for necessary action.
∎ To personally attend all VIP/CIP/Special Case passengers and ensuring proper handling by customer service staff.
∎ To make sure that flight (Domestic & International) are closed on time and ensure on time departure.
∎ Will ensure briefing of different aspects at the beginning of each shift.
∎ To check PNL of each and every flight regarding VIP, CIP, Transit passenger any other passengers requiring special services, arrange handling accordingly and also keep the higher management informed.
∎ In case of any delay flight, coordinate with flight operation, marketing and sales and make announcement through PA system and also inform destination station.
∎ To give priority to any transit passenger over any joining passenger and protect their seats in advance to avoid any mishandling.
∎ To send information through SMS and email to destination immediately after departure of the flight.
∎ To coordinate with various units of Airport Service, OPS Control, Engineering, and Govt. Agencies like customs, immigrations at airport.
∎ To carry out any other job as assigned from time to time.

Additional Requirements:
∎ Age at most 35 years
∎ Should have good computer operating knowledge.
∎ Good communication skills
∎ Should have the habit to work under pressure.
∎ Work in a team

Salary: Tk. 40000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Sep 2022

Company Information:
∎ 4 Sep 2022
∎ US-Bangla Airlines
∎ Address : 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
∎ Web : www.usbair.com

Category: Customer Support/Call Centre

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