Senior Executive - Customer Service
Job Description
Title: Senior Executive - Customer Service
Company Name: US-Bangla Airlines
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Graduation/Post Graduation in any discipline from any reputed university or Equivalent, with a minimum GPA 3.00. A third division or equivalent result in any examination will not be accepted.
∎ Candidates with English medium ('O' level & 'A' level) backgrounds or foreign degrees will get preference.
Job Responsibilities:
∎ Attention to detail and quality preparing a duty roster for staff working under him/her.
∎ To ensure that all necessary instructions and guidelines regarding flight movement have appeared in the log book for necessary action.
∎ To personally attend to all VIP/CIP/Special Case passengers, ensuring proper handling by customer service staff.
∎ To make sure that flights (Domestic and International) are closed on time and ensure an on-time departure.
∎ Will ensure briefing of different aspects at the beginning of each shift.
∎ To check the PNL of each and every flight regarding VIP, CIP, Transit passengers, or any other passengers requiring special services, arrange handling accordingly, and also keep the higher management informed.
∎ In case of any delay, coordinate with flight operations, marketing, and sales, make an announcement through the PA system, and also inform the destination station.
∎ To give priority to any transit passenger over any joining passenger and protect their seats in advance to avoid any mishandling.
∎ To send information through SMS and email to the destination immediately after the departure of the flight.
∎ To coordinate with various units of Airport Service, OPS Control, Engineering, and Govt. Agencies like customs, and immigration at the airport.
∎ To carry out any other job as assigned from time to time.
Additional Requirements:
∎ Age at most 35 years
∎ Experience: 02-04-year (s) experience in any 4 or 5-star Hotel or minimum 3 years of experience in any reputed airline in customer service.
∎ Height: Male- 165.1 CM (Minimum)/5'-5" ; Female- 160. CM (Minimum)/5'-3"
∎ Weight: Should be proportionate to Height (BMI: 18.5-25.0).
∎ Age: Up-to 35 years as on 31 August 2023. No affidavit will be accepted.
∎ Eyesight : 6/6. No spectacle will be accepted.
∎ Language Skill : Fluent in both Bengali & English (both written & spoken).
∎ Medical Fitness : Good physical health and medically fit to meet Customer Service requirements.
∎ Physical Appearance : Strong, upright; no visible tattoos or marks on the body.
∎ Attitude & bearing : Should be positive and impressive.
∎ Residency Requirement : Must relocate to Uttara.
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free of Cost Air Ticket (Excluding VAT) for domestic and international travel within USBA destinations (As per company policy)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Sep 2023
Company Information:
∎ 27 Aug 2023
∎ US-Bangla Airlines
∎ Address : 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
Category: Customer Support/Call Centre
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