Senior Executive - Customer Service (Air and Sea Freight)

Job Description

Title: Senior Executive - Customer Service (Air and Sea Freight)

Company Name: Rainbow Logistics Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum bachelor's degree

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Communicating with customers through various channels.
∎ Providing Rate (Monthly / weekly / Spot) to all concerns.
∎ Booking follow up, contacting shipper / buying house for booking (with all Proper information)
∎ Providing required Dummy/Freight Certificate to shipper.
∎ Responding Promptly to customer inquiries.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow up with vendor for custom status and shipping documents.
∎ Providing clearance to Air Ops/ Sea Ops team for Planning mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always Maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.

Additional Requirements:
∎ Age at most 35 years
∎ Minimum 2 Years in Freight Forwarding Industry. We will only call candidates who has experience in Freight Forwarding Industry.
∎ Smart and confident with a professional attitude.
∎ Strong communication skills.
∎ Strong computer skill.
∎ We are looking for candidates who has Experience in Freight Forwarding Industry

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Jul 2022

Company Information:
∎ 29 Jun 2022
∎ Rainbow Logistics Limited
∎ Address : Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue Banani C/A Dhaka, 1213, Bangladesh
∎ Web : http://rainbowbd.com/
∎ Business : Rainbow Logistics is a premier provider of logistics solutions in Bangladesh. As an exclusive representative for EFL – a global supply chains solutions company, We are backed by EFL’s direct network of over 23 countries and over 60+ offices. Our solutions offering includes full suite of services for supply chain and logistics along with custom brokerage for all requirements out of Bangladesh. Along with our network, we offer a range of integration and business technology solutions solutions that meet the demands of any truly global business.

Category: Commercial/Supply Chain

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