Job Description
Title: Senior Executive - Customer Service (Air and Sea Freight)
Company Name: Rainbow Logistics Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree
∎ Skills Required: Good at communication, Good at Microsoft Word and Microsoft Excel
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Communicating with customers through various channels.
∎ Providing Rate (Monthly / weekly / Spot) to all concerns.
∎ Booking follow up, contacting shipper / buying house for booking (with all Proper information)
∎ Providing required Dummy/Freight Certificate to shipper.
∎ Responding Promptly to customer inquiries.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow up with vendor for custom status and shipping documents.
∎ Providing clearance to Air Ops/ Sea Ops team for Planning mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always Maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.
Additional Requirements:
∎ Age at most 35 years
∎ Minimum 2 Years in Freight Forwarding Industry.
∎ We will only call candidates who have experience in Freight Forwarding Industry.
∎ Smart and confident with a professional attitude.
∎ Strong communication skills.
∎ Strong computer skills.
∎ We are looking for candidates who have experience in Freight Forwarding Industry.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Jan 2024
Company Information:
∎ 14 Dec 2023
∎ Rainbow Logistics Limited
∎ Address : Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue Banani C/A Dhaka, 1213, Bangladesh
∎ Business : EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Category: Commercial/Supply Chain
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