Senior Customer Service Manager
Job Description
Title: Senior Customer Service Manager
Company Name: DocTime Limited
Vacancy: 1
Job Location: Dhaka (Mohammadpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Job Responsibilities:
∎ Supervise day-to-day operations in the customer service department.
∎ Improve customer service experience, create engaged customers, and facilitate organic growth
∎ Take ownership of customers' issues and follow problems through to resolution
∎ Set a clear mission and deploy strategies focused on that mission
∎ Develop service procedures, policies, and standards
∎ Keep accurate records and document customer service actions and discussions
∎ Analyze statistics and compile accurate reports
∎ Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
∎ Keep ahead of industry's developments and apply best practices to areas of improvement
∎ Control resources and utilise assets to achieve qualitative and quantitative target
∎ Adhere to and manage the approved budget
∎ Maintain an orderly workflow according to priorities
Additional Requirements:
∎ Proven working experience as a Customer Service Manager
∎ Experience in providing customer service support
∎ Excellent knowledge of management methods and techniques
∎ Proficiency in English
∎ Working knowledge of customer service software, databases, and tools
∎ Awareness of the industry's latest technology trends and applications.
∎ Ability to think strategically and to lead.
∎ Strong client-facing and communication skills.
∎ Advanced troubleshooting and multi-tasking skills.
∎ Customer service orientation.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 21 Jun 2022
∎ DocTime Limited
∎ Address : 16-A/2 (4th Floor), Ring Road, Mohammadpur, Dhaka-1207, Bangladesh.
∎ Web : www.doctime.com.bd
Category: Customer Support/Call Centre
: Our company is searching for a motivated and experienced Senior customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and
