Sales & Marketing Executive

• At least 2 years
• The applicants should have experience in the following business area(s): Automobile, E-commerce

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Automobile, E-commerce

• Age 22 to 35 years

1. Sales & Business Development

1. Achieve monthly sales targets and revenue objectives.

2. Generate sales through Facebook, Instagram, website, WhatsApp, and other online platforms.

3. Identify potential customers and convert inquiries into confirmed orders.

4. Promote car accessories, including interior, exterior, electronic, and performance products.

5. Follow up with prospective customers to close pending sales.

6. Develop strategies to increase repeat purchases and customer retention.

7. Monitor competitors' pricing, product offerings, and promotional activities.

8. Upsell and cross-sell relevant products to increase average order value.

2. Digital Marketing & Promotion

1. Plan and execute Facebook and Instagram marketing campaigns.

2. Coordinate paid advertisements and boost campaigns to generate sales.

3. Create attractive product promotional content, offers, and campaign ideas.

4. Coordinate with graphic designers and content creators for product posts, banners, and videos.

5. Manage promotional campaigns during special occasions and festive seasons.

6. Monitor advertising performance, customer engagement, and campaign ROI.

7. Support SEO and website traffic development activities.

8. Develop strategies to increase brand awareness and online visibility.

3. Online Store & Product Management

1. Upload new products with accurate descriptions, prices, and quality images.

2. Regularly update product availability, pricing, and promotional offers.

3. Maintain product categories and ensure accurate information on the website.

4. Monitor fast-moving and slow-moving products.

5. Coordinate with the inventory team to ensure product availability.

6. Recommend new products based on customer demand and market trends.

4. Customer Relationship Management

1. Respond promptly to customer inquiries through online channels.

2. Provide accurate product information, pricing, and compatibility details.

3. Assist customers in selecting suitable accessories for their car models.

4. Handle customer complaints, returns, exchanges, and after-sales support.

5. Maintain customer databases and follow up with existing customers.

6. Collect customer feedback to improve products and services.

7. Maintain professional communication and ensure customer satisfaction.

5. Order Processing & Delivery Coordination

1. Confirm customer orders and ensure accurate order information.

2. Coordinate with the warehouse and delivery team for timely dispatch.

3. Follow up on pending, cancelled, and returned orders.

4. Monitor delivery performance and resolve delivery-related issues.

5. Maintain daily order and sales records.

6. Ensure proper coordination between sales, inventory, and delivery teams.

6. Sales Analysis & Reporting

1. Prepare daily, weekly, and monthly sales reports.

2. Monitor sales performance against assigned targets.

3. Analyze product-wise sales and customer buying patterns.

4. Track leads, conversion rates, cancelled orders, and repeat purchases.

5. Monitor digital advertising expenditure and sales returns.

6. Submit monthly marketing performance reports with recommendations.