Receptionist/ Customer Service Executive

Job Description

Title: Receptionist/ Customer Service Executive

Company Name: Thyrocare Bangladesh Limited

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation from any reputed University.

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Strategic Role:
∎ The job demands candidates that have patience and are very well-mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
∎ The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
∎ Receive letters, messages, and documents and pass them to proper places/persons and keep records.
∎ Provide necessary information to the Client, and take messages.
∎ Internal & External clients handle with good smiley mannerisms and well behavior.
∎ Collect customer feedback and ensure customer satisfaction.
∎ Serving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
∎ Prepare invoices for registration, consultation and investigations. Listen to the patient queries/complaints and address the issue by himself/herself.
∎ Perform any other reasonable task that may be assigned to them by the supervisor/authority from time to time.
∎ Answering and forwarding phone calls (internal and external) with basic and perfect information.
∎ Make an appointment as per customer requirements.
∎ Closely work with phlebotomist as per appointment.
∎ Closely work with the report coordinator for sending reports to the patient.
∎ Maintain a database for home collection and executive health check-up patients.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only males are allowed to apply
∎ Excellent skills and sound knowledge of Diagnostic, Consultation Center and Hospital.
∎ Expert in Computer (MS Word, MS Excel, Email, Hospitality & Billing software etc).

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Oct 2022

Company Information:
∎ 22 Oct 2022
∎ Thyrocare Bangladesh Limited
∎ Address : Confidence Centre, Kha-9 (12th Floor), Pragoti Sarani, Shajadpur, Gulshan, Dhaka-1212, Bangladesh.
∎ Web : www.thyrocarebd.com
∎ Business : Thyrocare Bangladesh Ltd (TBL), a franchisee of the international laboratory chain giant Thyrocare,. we’re committed to providing the highest quality healthcare for our patients. We’re one of the preferred health care providers for leading consultants, Patients, Hospitals, Clinics & Diagnostic Centers. We are continuously investing in standards and the technology to keep us at the forefront of healthcare advancement. TBL received CAP Certificate for its performance in Quality in the years 2015, 2016 & 2017. In Bangladesh, TBL is the only privately-owned laboratory to achieve this fit. This is a milestone in the history of Quality Laboratory Service in the Country. Thyrocare is providing international standard blood tests through fully automated and integrated laboratory systems which provide accurate and world standard reports. Thyrocare provides laboratory services to over 20 countries in the world, serving over a billion population in over 700 cities, catering the need of laboratories, hospitals, diagnostic centers, pathologists and over 1000 doctors. It is enlisted by many international accreditation organizations like CAP (College of American Pathologists), International Organization for Standardization-ISO: 9001, National Accreditation Board for Testing and Calibration Laboratories (NABL), India. Thereby Thyrocare reports are accepted worldwide.

Category: Secretary/Receptionist

Source: bdjobs.com