Receptionist cum Customer Relationship Officer (Female)

Job Description

Title: Receptionist cum Customer Relationship Officer (Female)

Company Name: Al-Amin Enterprise Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Tele Marketing

Job Responsibilities:
∎ Attending Phone calls and maintain call log.
∎ Should be able to handle visitors in a proper and polite manners.
∎ Receiving customer queries and forwarding to concern department.
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Follow communication "scripts" when handling different topics.
∎ Provide product information to the customer
∎ High on energy and enthusiastic to ensure quality of service to our customers
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customer complaints and input those in the system for necessary measures
∎ Develop and maintain close relationship with both existing and potential customers.
∎ Ask questions to understand customer requirements and provide them information about the resolution of the same / close files.
∎ Reporting day to day activities to the concern authority.
∎ Organize and attend outdoor business meeting when necessary.

Additional Requirements:
∎ Age 18 to 30 years
∎ Only females are allowed to apply
∎ Excellent written & verbal communication skills in both English & Bengali languages.
∎ Must have computer knowledge on MS Word, MS Excel and be capable to use Company ERP software
∎ Problem solving mindset
∎ Commitment to continuous learning
∎ Computer skill
∎ Customer Relationship Management (CRM)
∎ Good communication skill.

Salary: Tk. 12000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2

Application Deadline: March 19, 2020

Company Information:
∎ Al-Amin Enterprise Ltd.
∎ Address : KA-61/6, Norda Progati Sharani (Bangladesh), Dhaka-1212

Category: Customer Support/Call Centre