Receptionist and Customer Relation Representative

Job Description

Title: Receptionist and Customer Relation Representative

Company Name: American Center of Regenerative Health and Research

Vacancy: 2

Job Location: Dhaka, Dhaka (Dhanmondi)

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor's Degree in any discipline is required.
∎ N.B. Educational requirements can be overlooked if there is good work experience.
∎ Skills Required: call center training, Customer Relation, Customer Support/ Client Service

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Hospital, Receptionist/ Front Desk, Sales & Marketing
∎ The applicants should have experience in the following business area(s): Call Center, Diagnostic Centre, Healthcare/Lifestyle product, Hospital

Job Responsibilities:
∎ Answer inbound calls from customers/patients who want to know about our services
∎ Provide right information to customers at reception in a professional tone & attitude, and redirect to other employees where appropriate
∎ Prepare patient appointments and maintain appointment schedule
∎ Manage and resolve customer complaints, escalate when necessary
∎ Handle product sales from front desk and maintain cash when necessary
∎ Other responsibilities as required by management
∎ Be able to work under pressure

Additional Requirements:
∎ Age 21 to 33 years
∎ Minimum 1 year experience in a customer support / receptionist role is required. Experience in medical industry / hospital will be given preference.
∎ Proper pronunciation in Bengali.
∎ Customer Friendly Voice
∎ Good knowledge of MS Word, MS Excel, Google Docs and Google Spreadsheets
∎ Excellent communication and interpersonal skills, and organizational skills
∎ Cool-temper and ablility to handle negative behavior from client with positive attitude.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be able to multi-task and work under pressure when needed
∎ Excellent interpersonal, written, and oral communication skills.

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus, Provident fund, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Aug 2022

Company Information:
∎ 6 Aug 2022
∎ American Center of Regenerative Health and Research
∎ Address : Razzaque Villa, House: 8/A/KA, 5th Floor, Road No: 13 (New), Dhanmondi

Category: Medical/Pharma

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