Praava Guide

Job Description

Title: Praava Guide

Company Name: Praava Health

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC or Degree pass course or equivalent in the same level.

Job Context:
∎ Level: TBC
∎ Department : Operations
∎ Location: Dhaka
∎ Reporting To : Duty Manager / Senior Front Desk Executive (Supervisor Level)
∎ Dotted Reporting : Operations Manager Organization Description Praava Health envisions a network of quality, patient-centered one-stop outpatient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
∎ Job Description:
∎ Job Context:
∎ Key Relationships
∎ Internal Relationships:
∎ Front Office Team
∎ Corporate office
∎ Laboratory
∎ Mainatiance
∎ Security
∎ Housekeeping team
∎ External Relationships:
∎ Patients / Customers
∎ Advisor

Job Responsibilities:
∎ Welcoming and greeting patients and visitors at the facility. Assist to carry personal belongings of the patients.
∎ Having clear and full knowledge of the process flow of the facility and Praava's service offerings.
∎ Maintain professional and friendly rapport with patients, visitors, and staff.
∎ Able to exhibit empathy while dealing with suffering patients.
∎ Excellent skills in emergency and stressful situations.
∎ Help patients to move around and communicate.
∎ Be courteous, polite and maintain a well-groomed appearance and maintain dress guidelines. Visibly wearing the photo/ name identification badge as well as maintain standards of basic good hygiene.
∎ Abiding by the behavioral standards set by Praava.
∎ Respond to all enquiries and requests promptly and courteously.
∎ Work independently as well as in a team in the spirit of teamwork.
∎ Performs all other tasks as required by the department
∎ OPD Area Work requirement:
∎ Receive patients, guide and transport them to various locations within HUB.
∎ Transport and assist patients to and from different service areas, diagnostic areas.
∎ Assist patients in transporting to and from the consultant room.
∎ Collects and transports reports from the data entry office to the report delivery counter.
∎ Take feedback from the patient after completion of the service.

Additional Requirements:
∎ Minimum 0-2 years of experience
∎ Preferably in Healthcare industry experience
∎ Technical Skills/Knowledge:
∎ Business/Commercial Knowledge
∎ Courtesy in customer handling
∎ Good Communication skill in Bangla and English.
∎ Basic understanding of English language
∎ IT Skills
∎ Comfortable using Microsoft Office and Internet Applications.
∎ Behavioural Competencies:
∎ Empathy
∎ Sharing
∎ Polite
∎ Sensitivity
∎ Follow up
∎ Feedback skill
∎ Other:
∎ Embodies corporate values: Integrity, Teamwork, Respect, Professionalism.
∎ Shares Founder's vision for a healthcare brand based on the pillars of Trust, Quality, Reliability, and Affordability.
∎ Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Feb 2022

Company Information:
∎ 16 Jan 2022
∎ Praava Health
∎ Address : Plot 9, Road 17, Block C, Banani, Dhaka 1213
∎ Web : www.praavahealth.com
∎ Business : Praava Health is a network of Family Health Centers in Bangladesh where patients come first. We are building a better patient experience enabled by technology. We offer consultations with family doctors and a full range of diagnostics services, including laboratory and imaging. We envision a world class health care system that puts Patients first. Our first Family Health Center has already served thousands of Patients in Dhaka. Check out an animation video introducing Praava Health. We aspire to be Bangladesh?s trusted partner in health, empowering Patients to manage their health in a manner aligned with their values. We are a small, impassioned, collaborative team that is inspired to build the best healthcare company in Bangladesh.

Category: Medical/Pharma

: Praava Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

Source: bdjobs.com