Job Description

Title: Opration Support Officer (Humanitarian Programmes)

Company Name: Islamic Relief Worldwide Bangladesh

Vacancy: 1

Job Location: Cox's Bazar, Cox's Bazar (Ukhia), Noakhali (Hatiya)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA), Bachelor of Commerce (BCom), Bachelor degree in any discipline

Experience Requirements:
∎ At least 4 year(s)

Job Responsibilities:
∎ To provide procurement support for the timely and effective delivery of projects-30%
∎ Conduct the process of procurement of supplies for Food items and other programs (Shelter and WaSH) and base locations/warehouse.
∎ Assure proper order management, including accurate descriptions and coding, and appropriate authorizations.
∎ Send and track Payment Requests, and address any logistics issues related to payments.
∎ Update all databases, including procurement tracking, pricing, market value, suppliers, supplies, contract management.
∎ Process all PR documentation (with paper and online storage).
∎ Facilitate Framework agreements to optimize procurement processes and improve accountability.
∎ Maintain the numbering list for Purchase Requests (PR), Log Packs (LP), & GRN.
∎ Help requesters with specifications, costs, and timing to acquire goods.
∎ Liaise with suppliers, including the negotiation of a good price, quality, and availability.
∎ Work with vendors to negotiate and sustain the health of contracts.
∎ Oversee the reception of goods process, including communications and completion of paperwork (waybills, packing lists, PR tracking).
∎ Supervise the Procurement Assistant in the preparation of procurement and payment-related documents.
∎ Facilitate RRRC vehicle passes and staff camp passes.
∎ Maintain Warehouse Management in Bhasancahr & Store management in Coxbazar in reviewing logistics performance and identifying corrective measures as needed.
∎ To provide transport management support for the timely and effective delivery of projects-20%
∎ Assist in fleet planning and travel itinerary management (backup).
∎ Assist in driver safety & user safety training.
∎ To support donor/external visits and ensure transport and logistic support.
∎ Regular monitoring of the maintenance of operational transport system
∎ To provide administrative and logistic support as per project needs-20%
∎ Assist in the creation and maintenance of framework agreements & do require Communication.
∎ Assist the other logisticians with their duties as and when necessary, as requested by Program Management.
∎ Ensures effective communication within the organization and with other stakeholders-15%
∎ Maintain a transparent, honest, and supportive communication structure with colleagues to ensure they are informed of applicable logistical activities and requirements.
∎ Develop and maintain positive relationships with suppliers, local authorities, other NGOs, and any other stakeholders, representing Medair and ensuring good co-operation and partnerships.
∎ Functional the complaint response mechanism and feedback system (CRMF)-5%
∎ Ensure CRM process in different stages.
∎ Support orientation on complain system for admin and logistics staff.
∎ Share different information on procurement and logistics to develop the project with the knowledge management team.
∎ Others-10%
∎ Willing and able to travel frequently for extended periods and to remote areas of the projects and able to travel frequently for extended periods and to remote areas of the projects.
∎ Responsible for seasonal (Ramadan & Qurbani) & emergency response programs if require.
∎ Propose some methodology, according to the proposal, and provide it with the experience and lessons learned from the other organizations.
∎ Perform any other duties assigned by Supervisor
∎ Perform any other duties assigned by Supervisor
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program’s goals on safeguarding implementation and as well as Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Being a member of Islamic Relief as a child-friendly organization, it is the core responsibility and obligation of each staff member to understand and obey IR Child Protection & PSEA Policy and respond accordingly as and when required. 10%

Additional Requirements:
∎ Must have expertise in Local language (Rohingya & Chittagong)
∎ Experience in working with Procurement, Administration & Logistics function besides Humanitarian Response & Community mobilization, FDMN Rohingya and Host Community as well as Emergency Response, Recovery, and Rehabilitation work.
∎ Project Implementation Skills.
∎ Social Mobilization Skill
∎ Facilitation Skill
∎ Coordination/Advocacy/Networking/Communication Skill
∎ Reporting & Documentation
∎ Monitoring & Evaluation Skill
∎ Basic Photographic Skill
∎ Financial management
∎ Decision making
∎ Conflict resolution
∎ Leadership
∎ Self-development
∎ Problem-solving
∎ Planning, analytical and organizational skills
∎ Strategic Management
∎ Ability to work under pressure and manage workload effectively
∎ Supportive, effective, and good team player
∎ Staff Management
∎ Willing to adapt to IRW's norms and values
∎ Working knowledge of Microsoft Word/ Excel/PowerPoint
∎ Working knowledge-Reading/Writing/Speaking/Listening for English & Bengali
∎ Have a valid driving license for a motorbike and willing to travel and work in the most remote areas of Bangladesh, will be added an advantages
∎ Person with disability are encouraged to apply

Salary: Tk. 51791 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Provident fund, Insurance, Gratuity
∎ Festival Bonus: 1
∎ Other Benefits will be provided as per Organisational HR Policy

Application Deadline: 19 Mar 2021

Company Information:
∎ 6 Mar 2021
∎ Islamic Relief Worldwide Bangladesh
∎ Address : Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212
∎ Web : islamicrelief.org.bd
∎ Business : Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian and development organization. It supports the world’s most vulnerable people in their fight against poverty & sufferings regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.
IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP, and ECHO.
Islamic Relief(IR) started working in Bangladesh in 1991 in order to help the distressed survivors of the devastating cyclone by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused on emergency relief & disaster preparedness activities. Later on, it expanded its programmes on both humanitarian and development challenges. Now it works in an integrated manner combining emergency humanitarian assistance, short-term work opportunity, shelter support, awareness & training on different DRR, climate change, development, health & hygiene and social issues, cash grant, IGA means, health & nutrition, safe water & sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and transparent; it continually assesses its work and operational methods to improve impact and effectiveness.


Category: General Management/Admin

: For more details Job information, Please download the job description from our official websites (islamicrelief.org.bd). Female Candidates are highly encouraged to apply. However, Islamic Relief Bangladesh considers diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, disability, class, caste, or religion.