Operations Lead

Job Description

Title: Operations Lead

Company Name: Praava Health

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA)
∎ Skills Required: People Management

Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following area(s): Hospital management, Hospital operations
∎ The applicants should have experience in the following business area(s): Hospital

Job Context:
∎ The Lead should be able to deal with diversified customers as well as to lead cross functional operational activities with very good management and communications skills.
∎ The role requires excellent customer relationship management skills as he /she will be working with the external as well as internal customers.

Job Responsibilities:
∎ Lead the OPD operations Team by serving as a role model, mentor and coach in guiding and assisting operations team to promote a culture of participation, teamwork, commitment, job satisfaction and achievement
∎ Responsible for planning and managing all Operational activities by maintaining a high standard of service quality, and in line with PRAAVA HEALTH's policy and procedures
∎ Develop the team performance of OPD operations in terms of patients registration, appointment, logistics support, service information, investigation reports, procedure, bill payment and help with process and policies.
∎ Develop customer relationship through handling customer complaints, feedback, suggestions and taking initiatives for improvement of quality of service as part of NPS.
∎ Address any patient request, requirement, complaints, feedback, suggestions and taking initiatives for improvement of quality of service and modify the process as and when.
∎ Co-ordinate with consultants, duty doctors, medical services, nurses, house keeping, maintenance staff and other concerned departments in attending the patients need
∎ Monitor the activities of the FDE and Praava guide and to provide necessary guidance, instruction, counseling etc.
∎ Suggest areas of improvement in OPD operations and implement those to enhance customer satisfaction
∎ Implement business plan through consultation with COO and Management staff and other stakeholders
∎ Development and manage excellent relationship with doctors, nurses, house keeping staff, maintenance staff and other concerned staff both internal and external
∎ Maintain a safe, healthy and supportive work environment by publicizing relevant policies and events, providing appropriate management tools, opportunities for employee participation and education and "walk the talk" on site
∎ Provide /submit assigned reports to COO within specified timeline and perform any operations assignment given by COO
∎ Identifying training and development needs of the assigned team through job analysis, appraisal schemes and regular consultation with relevant executives / managers.
∎ Design, develop and conduct training programmes based TNA.
∎ Monitoring of revenue leakage and diagnostic leakage.
∎ RCA of the patient & doctor incident

Additional Requirements:
∎ At least 8 years of proven experience in operations / customer care preferably in Hospitality Industry.
∎ Skills : Planning and monitoring, quantitive analysis
∎ Proven Experience in multitasking and cross functional activities

Compensation & Other Benefits:
∎ Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence
∎ Experienced in managing large team is essential

Application Deadline: October 15, 2019

Company Information:
∎ Praava Health
∎ Address : Plot 9, Road 17, Block C, Banani, Dhaka 1213
∎ Web : www.praavahealth.com
∎ Business : Praava Health is a network of Family Health Centers in Bangladesh where patients come first. We are building a better patient experience enabled by technology. We offer consultations with family doctors and a full range of diagnostics services, including laboratory and imaging. We envision a world class health care system that puts Patients first. Our first Family Health Center has already served thousands of Patients in Dhaka. Check out an animation video introducing Praava Health. We aspire to be Bangladesh?s trusted partner in health, empowering Patients to manage their health in a manner aligned with their values. We are a small, impassioned, collaborative team that is inspired to build the best healthcare company in Bangladesh.

Category: General Management/Admin

Source: bdjobs.com

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