Operation Supervisor

Job Description

Title: Operation Supervisor

Company Name: Stemz Health Care BD Ltd.

Vacancy: Not specific

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ Skills Required: Customer Service, Professionalism; Hardworking; Problem solving skills., Risk Management

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): healthcare, Hospital and clinic

Job Responsibilities:
∎ Overall responsibility of the team that he/she will be handling pertaining to operations
∎ Track and monitor employee training needs and related transactions
∎ Create management reports and support the operations / centre manager
∎ The person will have approx. 2-6 direct reports & will manage a team
∎ Assign the duties and manage staff as per the agreed roster
∎ Monitor and process applications and meeting the SLA's
∎ Security-related issues to be reported as per company policy
∎ Training and implementation of new processes
∎ Monitor and coordinate with TL's and accounts department - end of the day cash handover to an accountant
∎ Ensuring compliance to prescribed systems as per the defined SLAs
∎ MIS (Attendance, Other Daily reports, Biometrics, etc.)
∎ Adherence to SOPs
∎ Ensuring the data matches the application entries daily and generate reports

Additional Requirements:
∎ Age 30 to 45 years
∎ Customer Satisfaction (Handling Escalations, general queries, etc.)
∎ Team Satisfaction
∎ Adherence to SOPs
∎ MIS Reports
∎ Accuracy and Turn Around Time of Applications

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Nov 2023

Company Information:
∎ 1 Nov 2023
∎ Stemz Health Care BD Ltd.
∎ Address : Rupayan Trade Center 114, Kazi Nazrul Islam Avenue, Banglamotor, Ramna-1, Dhaka-1000.

Category: Medical/Pharma


Source: bdjobs.com

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