Officer - Customer Service and Coordination

Communicate professionally with customers over phone, WhatsApp, email, and other communication channels.

Act as a company representative in day-to-day customer communication.

Receive and respond to customer inquiries, requirements, and queries.

Regularly follow up with customers regarding inquiries, samples, quotations, orders, and deliveries.

Maintain good relationships with existing and prospective customers.

Coordinate with the sales, technical, and production teams to ensure timely customer responses and service.

Collect and maintain accurate customer information, communication records, and follow-up updates.

Inform management about customer feedback, complaints, and important developments.

Assist in preparing quotations, customer updates, and other routine business communications.

Handle customer-related tasks and office responsibilities as assigned by management.

Perform any other duties as required by the company.