Officer - Customer Care

Job Description

Title: Officer - Customer Care

Company Name: Ship International Hospital

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent communication skills MS Word Excel PowerPoint, Fluent In English

Experience Requirements:
∎ 1 to 4 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Ensure effective and smooth coordination between the consultant and the outpatient (with/without an appointment, follow-up, etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with EHD policies.
∎ Provide information on related consultant's profiles, visiting hours, and tariffs, and assist patients in terms of preparation for investigation, procedure, surgery, admission, etc.
∎ Providing introductory information to new customers
∎ Facilitate the patients for report showing/follow-up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after a discussion with the consultant or arrange alternate service options without offending the patient.
∎ Guide the patients regarding investigation, medication & follow-up visits.
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ The role requires effective communication & good management skill to deal with diversified customers as well as provide guidelines to valued customers in order to ensure service excellence.
∎ Following up with clients or customers to check that they're still satisfied with any purchases
∎ Determining the quickest, most effective ways to answer a client's or customer's questions
∎ Escalating queries and concerns
∎ Troubleshooting common issues with a product or service
∎ Overseeing the customer service process.
∎ Provide personalized services for high-value, VIP, vulnerable patients.
∎ Provide information to customer queries.
∎ Provide solutions to customer complaints.
∎ Taking customer feedback and suggestions to improve the quality of service and reporting to the Unit Supervisor.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 25 to 33 years
∎ Both males and females are allowed to apply
∎ Communicating effectively with staff at all levels and patients to ensure support services.
∎ Address any operational issue that requires intervention/coordination.
∎ Coordinate technical assistance to patients in terms of basic medical knowledge and applications.
∎ Oversee patient care flow while redirecting and allocating resources.
∎ Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Aug 2023

Company Information:
∎ 3 Jul 2023
∎ Ship International Hospital
∎ Address : Dhaka-Ashulia Highway, Nishatnagar, Uttara, Turag, Dhaka-1711
∎ Web : https://shiphospitalbd.com
∎ Business : Ship International Hospital is a dream project between Japan And Bangladesh , that aspires to provide Japanese standard treatment facility to the people of Bangladesh in very affordable price . Our promise is that, we will bring Japanese technology , skills and facilities to the door step of the Bangladeshi people . We promise to serve the people of the Bangladesh with lots of sympathy, empathy and Love. This is the first JICA invested 650 bedded multi specialized hospital in Bangladesh with all the advanced facilities and Japanese style .

Category: Customer Support/Call Centre

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