Officer, Communications & International Relations
Job Description
Title: Officer, Communications & International Relations
Company Name: Route Alternative
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Computer skill, Customer Relationship Management (CRM), Fluent in speaking English, MS Word/ Excel/ PowerPoint/ OneNote, Very good in English writing and speaking
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Computer skill, Data Entry Operator (English), International Relation, MS Word/ Excel/ PowerPoint/ OneNote
∎ The applicants should have experience in the following business area(s):
Advertising Ageny, BPO/ Data Entry Firm, Call Center, Consulting Firms, Immigration/Visa Processing, E-commerce, Immigration & Education Consultancy Service
Job Context:
∎ Route Alternative count on our Agent Communication and Support department to interact professionally with our valued Agents when they have questions or concerns. We`re looking for a highly skilled Agent service representative and Computer operator to join our team, managing inbound phone calls, email requests with a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our Agent-first business mentality.
∎ Answering Email, phone calls, WhatsApp call & message of Agents and resolving complaints, providing information which will actually Agents want and collect necessary documents of applicants from the agent.
Job Responsibilities:
∎ Will have to attend inbound calls, messages, emails, etc. from national and international Agents who want to know information about his applicant's files.
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Must fulfill the responsibilities immediately and accurately and Report time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ The prospect candidate will also possess strong fleet management, business communication, negotiation, and problem-solving skills.
∎ Understanding and/or Identifying Agents' inquiries, requests, needs, and complaints to provide the simplest and the best solutions to Agents.
∎ Respond to Agent inquiries via Mobile, Email, What's up, online messages and over the phone.
∎ Maintain a good relationship with existing Agents.
∎ Answer all Agent's queries regarding their Files and agreement policies.
∎ Instant Agent Special requirement Analyze and report on Agent's requirement and inform to the Manager/ MD.
∎ Responsible for handling end-to-end all Agents achieve overall Agent service & Monthly Basis Revenue target.
∎ Candidate must be self-motivated have capacity to achieve monthly Target.
∎ Maintain a positive attitude focused on Agent satisfaction & Resolving Agent complaints quickly and efficiently.
∎ Understanding key Agent individual needs and addressing these knowing your competition and strategizing accordingly.
∎ Keeping Agents updated about their files.
∎ Multitask and work effectively under pressure with careful attention to detail.
∎ Collect necessary documents of applicant from agents for applying visa.
∎ Provide our Agents with the best-in-class Agent service, Provide products information from the Agent.
∎ The applicant will have to maintain a good relationship with our Agents, monitor and handle the day to day activities and have to keep track of the orders received and deliveries made to the Agents.
∎ Research and obtain further information for incomplete documents.
∎ Generate reports, store completed work in designated locations, and perform backup operations.
∎ Ensure proper use of office equipment and address any malfunctions.
∎ Must be loyal to the company and willingness to take any challenge & Any other task assigned by Management.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ English Level C2
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Dec 2021
Company Information:
∎ 27 Nov 2021
∎ Route Alternative
∎ Address : House:47, Road:27, Sector:7, uttara, dhaka
∎ Web : http://routealternative.com/
∎ Business : Route Alternative is a premium overseas education consultancy that guides Bangladeshi, Indian, Nepalese and other subcontinent students for their studies and careers abroad. students in various regions of these countries use our services. Route Alternative offers services that help students in making the most important decision of their life, about education and future career.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 21st Dec 2021
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