Marketing and Customer Service Representative
Job Description
Title: Marketing and Customer Service Representative
Company Name: Assurance Farm
Vacancy: Not specific
Job Location: Gazipur (Sreepur)
Employment Status: Full-time
Educational Requirements:
∎ HSE /Diploma /Bachelor's degree
Job Responsibilities:
∎ Answer customer inquiries via phone calls, emails, and social media messages promptly and professionally
∎ Provide excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction
∎ Promote products, services, and special offers to customers during interactions
∎ Collaborate with the marketing team to generate leads and nurture customer relationships
∎ Assist in managing social media platforms and engaging with followers
∎ Track customer interactions and maintain accurate records in the customer relationship management (CRM) system
∎ Contribute to continuous improvement efforts by providing feedback and suggestions for enhancing customer experience
∎ Order Processing: Handle order processing, including order placement, tracking, and ensuring timely delivery.
∎ Complaint Resolution: Manage customer complaints and concerns professionally and efficiently, ensuring prompt resolution to maintain customer satisfaction.
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Previous experience in customer service, marketing, or related fields is preferred
∎ Strong verbal and written communication skills
∎ Excellent interpersonal skills and the ability to build rapport with customers
∎ Proficiency in using social media platforms and digital communication tools
∎ Familiarity with CRM systems and basic computer applications
∎ Ability to multitask, prioritize tasks, and work under pressure
∎ Positive attitude, resilience, and a problem-solving mindset
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Nov 2023
Company Information:
∎ 16 Oct 2023
∎ Assurance Farm
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Nov 2023
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