Job Description
Title: Manager - Student Connect
Company Name: Universal College Bangladesh
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ An international educational background would be beneficial with excellent command of English, Advance excel skills, experience in working on a CRM/ERP, an intelligent personality.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Universal College Bangladesh (UCB) is an STS Group venture. UCB is Bangladesh`s first and only Ministry of Education-approved international higher education provider. With a state-of-the-art campus in the heart of Dhaka city, UCB is the nation`s premier transnational in-country higher education provider delivering world-leading university programs.
∎ With established market leadership, Universal College Bangladesh is now expanding its offerings to offer Bachelor`s and Master`s in-country degree programs with the world`s top 100 universities. In this context, UCB is seeking a highly talented individual for the position of Manager-Student Connect.
Job Responsibilities:
∎ Promote high-quality sales and service to the prospective leads & representatives.
∎ Answering representatives' questions and guiding them through difficult calls or issues.
∎ Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to staff.
∎ Assisting other management team members in identifying trends and establishing goals.
∎ Ensuring staff members achieve desired service levels and taking corrective action, as needed.
∎ Preparing reports and analyzing call connect data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
∎ Ensure call recordings in CRM, Audit calls, and give structured feedback for continuous improvement.
∎ Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
∎ Exceptional interpersonal, problem-solving, verbal and written communication, and conflict-resolution skills.
∎ Knowledge of management principles and familiarity with services.
∎ Develop monthly, quarterly, and annual call connection goals and action plans.
∎ Taking on other tasks or projects to support teams and others in the operations.
∎ Any other tasks assigned by the management.
Additional Requirements:
∎ Above 05 years of minimum experience in relevant areas.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2023
Company Information:
∎ 16 Aug 2023
∎ Universal College Bangladesh
Category: General Management/Admin
: Interested candidates should Apply Online
