Job Description
Title: Manager, Services Operations (Channel Operations)
Company Name: Grameen Telecom Trust
Vacancy: 1
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 5 years
Published: 20 Feb 2025
Education:
∎ Bachelor in Pharmacy, Business Administration, Healthcare Management, or a related field.
∎ Bachelor in Pharmacy, Business Administration, Healthcare Management, or a related field.
Requirements:
Additional Requirements:
∎ Experience in pharmacy operations, retail management, or services operations, preferably within a healthcare or pharmaceutical environment.
∎ Strong understanding of pharmacy retail operations, inventory management, and customer service standards.
∎ Proven ability to lead and manage teams, with excellent communication and interpersonal skills.
∎ Strong problem-solving skills and the ability to adapt to fast-changing environments.
∎ Knowledge of regulatory compliance and safety standards related to pharmacy operations.
∎ Experience in pharmacy operations, retail management, or services operations, preferably within a healthcare or pharmaceutical environment.
∎ Strong understanding of pharmacy retail operations, inventory management, and customer service standards.
∎ Proven ability to lead and manage teams, with excellent communication and interpersonal skills.
∎ Strong problem-solving skills and the ability to adapt to fast-changing environments.
∎ Knowledge of regulatory compliance and safety standards related to pharmacy operations.
Responsibilities & Context:
∎ Manage the daily operations of the pharmacy shop channel, ensuring efficient workflows, timely delivery, and consistent service quality.
∎ Monitor inventory levels, sales data, and stock rotation to ensure product availability and minimize wastage.
∎ Coordinate with the supply chain team to manage product orders, restocking, and delivery schedules.
∎ Ensure compliance with regulatory standards, company policies, and safety protocols in all pharmacy operations.
∎ Develop and implement strategies to enhance customer experience at the pharmacy shop level, including efficient service, product availability, and personalized customer care.
∎ Lead and supervise a team of pharmacy staff, providing guidance, motivation, and training to enhance their performance and development.
∎ Develop training programs to ensure staff is knowledgeable about products, services, and customer service protocols.
∎ Conduct performance evaluations and provide feedback to team members to drive continuous improvement.
∎ Implement best practices and process improvements to enhance operational efficiency, reduce costs, and improve service delivery.
∎ Monitor key performance indicators (KPIs) such as customer satisfaction, order accuracy, and operational efficiency, and take corrective actions when necessary.
∎ Oversee the maintenance of pharmacy shop facilities, ensuring cleanliness, safety, and organization standards are consistently met.
∎ Collaborate with internal teams (e.g., supply chain, marketing, and customer service) to streamline operations and deliver seamless customer service.
∎ Build and maintain relationships with key pharmacy suppliers, ensuring timely product delivery and favorable terms.
∎ Work closely with the customer support team to resolve any customer issues related to pharmacy products or services.
∎ Pharmacy Shop Operations Management:
∎ Manage the daily operations of the pharmacy shop channel, ensuring efficient workflows, timely delivery, and consistent service quality.
∎ Monitor inventory levels, sales data, and stock rotation to ensure product availability and minimize wastage.
∎ Coordinate with the supply chain team to manage product orders, restocking, and delivery schedules.
∎ Ensure compliance with regulatory standards, company policies, and safety protocols in all pharmacy operations.
∎ Develop and implement strategies to enhance customer experience at the pharmacy shop level, including efficient service, product availability, and personalized customer care.
∎ Team Leadership & Training:
∎ Lead and supervise a team of pharmacy staff, providing guidance, motivation, and training to enhance their performance and development.
∎ Develop training programs to ensure staff is knowledgeable about products, services, and customer service protocols.
∎ Conduct performance evaluations and provide feedback to team members to drive continuous improvement.
∎ Quality Assurance & Process Improvement:
∎ Implement best practices and process improvements to enhance operational efficiency, reduce costs, and improve service delivery.
∎ Monitor key performance indicators (KPIs) such as customer satisfaction, order accuracy, and operational efficiency, and take corrective actions when necessary.
∎ Oversee the maintenance of pharmacy shop facilities, ensuring cleanliness, safety, and organization standards are consistently met.
∎ Collaboration & Stakeholder Management:
∎ Collaborate with internal teams (e.g., supply chain, marketing, and customer service) to streamline operations and deliver seamless customer service.
∎ Build and maintain relationships with key pharmacy suppliers, ensuring timely product delivery and favorable terms.
∎ Work closely with the customer support team to resolve any customer issues related to pharmacy products or services.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Medical/Pharma
