Manager

Job Description

Title: Manager

Company Name: Penrose Bangladesh

Vacancy: Not specific

Job Location: Dhaka (Mirpur 1)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Management

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Computer skill, Customer Support/ Client Service, Good at Microsoft Word and Microsoft Excel, Management

Job Context:
∎ Please don`t apply if you are not able to speak in English
∎ ( Night Shift Job 7 PM to 4 AM )

Job Responsibilities:
∎ Lead, mentor, and develop a team of employees to achieve their full potential.
∎ Respond promptly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
∎ Resolve client issues and complaints with professionalism and efficiency.
∎ Utilize CRM and internal software systems to access client information and update records.
∎ Drive operational excellence by optimizing processes and systems to enhance efficiency and productivity.
∎ Collaborate with cross-functional teams to align operations with business objectives.
∎ Develop and implement strategies to improve team performance and achieve KPIs.
∎ Monitor and assess key performance indicators (KPIs) to identify areas for improvement.
∎ Implement best practices in people management and operational processes.
∎ Foster a culture of continuous improvement, innovation, and collaboration within the team.
∎ Ensure compliance with company policies, regulations, and industry standards.

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply.
∎ Fluent in English (written and spoken is a must)
∎ Up to date with all the new software and system
∎ Proven track record of achieving operational excellence and managing teams effectively.
∎ Strong leadership, communication, and interpersonal skills.
∎ Analytical mindset with the ability to make data-driven decisions.
∎ Excellent problem-solving abilities and attention to detail.
∎ Adaptable and open to change in a fast-paced environment.
∎ Exceptional communication and interpersonal skills.
∎ Strong problem-solving abilities and a commitment to resolving client issues.
∎ Excellent organizational skills with a high level of attention to detail.
∎ Ability to work independently and as part of a collaborative team.
∎ "Must demonstrate the capacity to thrive under pressure."

Salary:
∎ Tk. 65000 - 70000 (Monthly)
∎ Salary will be well above market Salary negotiable based on experience

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ US federal holidays/ Bangladeshi Eid holidays
∎ Opportunity to work in a dynamic and innovative environment.
∎ Professional development and growth opportunities.
∎ Flexible work arrangements
∎ Supportive and collaborative team culture.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Nov 2023

Company Information:
∎ 11 Oct 2023
∎ Penrose Bangladesh
∎ Address : 312/4-M, Tolarbag 3no gate, Mirpur-1, Dhaka-1216, Bangladesh
∎ Business : Penrose Bangladesh is a top outsourcing company based in Bangladesh. We specialize in services like customer support, data entry, and back-office operations, offering high-quality solutions to global clients. Known for their skilled workforce and advanced technology, Penrose Bangladesh helps businesses streamline operations and enhance customer satisfaction.

Category: Customer Support/Call Centre

: Please don't apply if you are not able to speak in English