Job Description
Title: Manager, Model Pharmacy Shop
Company Name: Grameen Telecom Trust
Vacancy: 3
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 3 years
Published: 20 Feb 2025
Education:
∎ Bachelor of Pharmacy (B.Pharm)
∎ Bachelor in Pharmacy or a related field.
∎ Bachelor in Pharmacy or a related field.
Requirements:
Additional Requirements:
∎ Strong knowledge of pharmacy operations, regulations, inventory management, and customer service.
∎ Excellent leadership and interpersonal skills, with the ability to manage and motivate a team.
∎ Strong problem-solving skills and attention to detail.
∎ Familiarity with pharmacy management software and digital tools.
∎ Strong knowledge of pharmacy operations, regulations, inventory management, and customer service.
∎ Excellent leadership and interpersonal skills, with the ability to manage and motivate a team.
∎ Strong problem-solving skills and attention to detail.
∎ Familiarity with pharmacy management software and digital tools.
Responsibilities & Context:
∎ Oversee and manage the daily operations of the pharmacy shop, ensuring efficient service, timely product availability, and seamless customer experiences.
∎ Maintain high standards of cleanliness, organization, and safety within the pharmacy, ensuring adherence to regulatory and health protocols.
∎ Manage the inventory of pharmacy products, ensuring proper stock levels and timely reordering to avoid shortages or overstocking.
∎ Ensure that all pharmacy services are delivered in compliance with local laws, regulations, and company policies.
∎ Develop and implement strategies to increase pharmacy sales, improve operational efficiency, and maintain cost control.
∎ Lead, train, and motivate a team of pharmacy staff, ensuring they provide excellent customer service and meet performance standards.
∎ Conduct regular training sessions on product knowledge, customer service, and operational procedures to improve team performance.
∎ Develop and implement staffing schedules to ensure adequate coverage during peak hours and shifts.
∎ Conduct performance appraisals, provide constructive feedback, and foster a positive working environment.
∎ Ensure exceptional customer service by addressing patient concerns, providing product information, and offering personalized recommendations.
∎ Implement customer loyalty programs and other initiatives to enhance customer engagement and retention.
∎ Resolve any complaints or issues promptly, ensuring customer satisfaction.
∎ Monitor and ensure strict adherence to regulatory guidelines and pharmacy standards, including prescription handling, product safety, and controlled substance management.
∎ Ensure that all pharmacy records are accurately maintained and securely stored.
∎ Conduct regular audits to maintain high-quality standards and optimize operational processes.
∎ Prepare and present reports on pharmacy performance, sales data, inventory levels, and customer satisfaction metrics.
∎ Provide feedback to senior management regarding operational challenges, opportunities for improvement, and industry trends.
∎ Pharmacy Operations Management:
∎ Oversee and manage the daily operations of the pharmacy shop, ensuring efficient service, timely product availability, and seamless customer experiences.
∎ Maintain high standards of cleanliness, organization, and safety within the pharmacy, ensuring adherence to regulatory and health protocols.
∎ Manage the inventory of pharmacy products, ensuring proper stock levels and timely reordering to avoid shortages or overstocking.
∎ Ensure that all pharmacy services are delivered in compliance with local laws, regulations, and company policies.
∎ Develop and implement strategies to increase pharmacy sales, improve operational efficiency, and maintain cost control.
∎ Team Leadership & Staff Development:
∎ Lead, train, and motivate a team of pharmacy staff, ensuring they provide excellent customer service and meet performance standards.
∎ Conduct regular training sessions on product knowledge, customer service, and operational procedures to improve team performance.
∎ Develop and implement staffing schedules to ensure adequate coverage during peak hours and shifts.
∎ Conduct performance appraisals, provide constructive feedback, and foster a positive working environment.
∎ Customer Experience & Engagement:
∎ Ensure exceptional customer service by addressing patient concerns, providing product information, and offering personalized recommendations.
∎ Implement customer loyalty programs and other initiatives to enhance customer engagement and retention.
∎ Resolve any complaints or issues promptly, ensuring customer satisfaction.
∎ Compliance & Quality Assurance:
∎ Monitor and ensure strict adherence to regulatory guidelines and pharmacy standards, including prescription handling, product safety, and controlled substance management.
∎ Ensure that all pharmacy records are accurately maintained and securely stored.
∎ Conduct regular audits to maintain high-quality standards and optimize operational processes.
∎ Reporting & Documentation:
∎ Prepare and present reports on pharmacy performance, sales data, inventory levels, and customer satisfaction metrics.
∎ Provide feedback to senior management regarding operational challenges, opportunities for improvement, and industry trends.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Medical/Pharma
