Manager - E-commerce & Digital Marketing

Job Description

Title: Manager - E-commerce & Digital Marketing

Company Name: International Homeware

Vacancy: 01

Age: 28 to 40 years

Job Location: Dhaka (Baridhara J Block)

Salary: Negotiable

Experience:

• At least 3 years

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Business Studies
• Master of Science (MSc) in Computer Science & Engineering

• At least 3 years

• Age 28 to 40 years
• Only Male

• 3+ years of experience in e-commerce management.
• Proven track record of driving significant e-commerce growth and achieving substantial sales targets.
• Strong knowledge of WordPress (site management, updates, optimization, and customization).
• Demonstrated ability to lead and manage an existing team effectively.
• Extensive knowledge of digital marketing strategies and tools, including advanced SEO, SEM, PPC, and social media tactics.
• Graphic design skills (Adobe Photoshop, Illustrator, Canva, or similar).
• Proficiency in e-commerce platforms, CMS, and advanced analytics tools.
• Strong understanding of UX/UI principles and best practices for website design and navigation.
• Excellent leadership, communication, and project management skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for homeware products and the retail industry.

Preferred Skills:

• Experience with international e-commerce operations and logistics.
• Familiarity with emerging technologies such as AI and machine learning for personalized shopping experiences.
• Experience in managing large-scale digital transformation projects.
• Proven experience in omnichannel retail strategy and execution.
• Expertise in using CRM systems to drive customer engagement and loyalty.

Company Overview:

International Homeware is a leading brand in the international homeware market, renowned for offering innovative and high-quality products to customers. We are seeking a highly skilled and experienced E-commerce Manager to lead our online retail operations. This role is crucial for driving our digital sales strategy, enhancing our online presence, and delivering exceptional customer experience.

Key Responsibilities:

E-commerce Strategy Development:

• Develop and implement comprehensive e-commerce strategies to drive online sales growth and enhance customer engagement.
• Analyze market trends, customer behavior, and competitive landscape to identify opportunities for growth and innovation.

Website Management:

• Oversee the day-to-day management of our e-commerce website, ensuring a seamless and user-friendly shopping experience.
• Update, maintain, and further develop our WordPress website (ihwbd.com) to ensure optimal performance, design, and functionality.
• Collaborate with designers and developers to improve UX/UI, speed, and mobile responsiveness.

Digital Marketing:

• Coordinate with the digital marketing team to develop and execute online marketing campaigns, including SEO, SEM, PPC, email marketing, and social media.
• Monitor and analyze the performance of digital marketing initiatives, adjusting strategies to maximize ROI.

Graphic Design & Content Creation:

• Design and edit digital graphics, product visuals, banners, and social media creatives to support marketing campaigns.
• Ensure visual consistency across the website, email, and social platforms.

Product Management:

• Work closely with the product development and inventory teams to manage online product listings, ensuring accurate and compelling product descriptions, images, and pricing.
• Implement and manage promotional campaigns, discounts, and special offers.

Customer Experience:

• Enhance the online shopping experience by implementing best practices in customer service, user interface design, and website navigation.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.

Data Analysis and Reporting:

• Utilize advanced analytics tools (e.g., Google Analytics, Adobe Analytics, Shopify Analytics) to track KPIs and generate detailed reports on website traffic, sales, and customer behavior.
• Provide insights and recommendations to senior management based on data analysis.

Team Leadership:

• Lead, guide, and mentor the existing e-commerce and digital marketing team, ensuring alignment with company goals and smooth day-to-day operations.
• Foster a collaborative and results-driven work environment.
• Set performance goals, conduct regular reviews, and provide ongoing training and development.

Vendor and Partner Management:

• Manage relationships with third-party vendors, including payment processors, logistics providers, and marketing agencies.
• Negotiate contracts and service agreements to ensure optimal terms and conditions.

• T/A,Mobile bill,Tour allowance,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Daily Snacks

• Financial Help

• Financial Loan