Management Trainee Officer (MTO) - Night Shift

Job Description

Title: Management Trainee Officer (MTO) - Night Shift

Company Name: Future Cloud Bangladesh Ltd.

Vacancy: 10

Age: 22 to 35 years

Location: Dhaka

Salary: Tk. 30000 - 40000 (Monthly)

Published: 24 Aug 2024

Education:
∎ Educational requirements may be relaxed in case of a foreign degree with work experience.
∎ MBA requirement may be relaxed in case of a BBA degree with 2+ years BPO/call center experience.
∎ MBA requirements may be relaxed in case of a bachelor’s degree in any other field with 1+ years of managerial experience.
∎ Age limit is 35 years.English medium background will get priority.
∎ Educational Requirements: Master of Business Administration (MBA) degree with at least 3.20 CGPA from any Bangladeshi UGC approved private or public university. MBA students with a 3.20 or above running CGPA are welcome as well.
∎
∎ Additional Requirements:
∎ Educational requirements may be relaxed in case of a foreign degree with work experience.
∎ MBA requirement may be relaxed in case of a BBA degree with 2+ years BPO/call center experience.
∎ MBA requirements may be relaxed in case of a bachelor’s degree in any other field with 1+ years of managerial experience.
∎ Age limit is 35 years.English medium background will get priority.

Requirements:

Additional Requirements:
∎ Age 22 to 35 years

Responsibilities & Context:
∎ Working closely with the executives, senior executives and managers to study and analyze potential lackings in efficiency.
∎ Serving North American clients/customers, maintaining great internal and external relations with the supervisors and different departments.
∎ Conducting and supervising telemarketing, CRM/ERP/Dialer systems, customer service and back office operations.
∎ Reviewing daily reports, appointments and other tasks assigned to staff members and ensuring quality of service.
∎ Taking over escalated cases, exiting phone, conference, email and chat discussion to bring success for the team.
∎ Researching data, finding patterns, identifying obstacles, preparing strategies, testing and implementing them.
∎ Leading the staff members with confidence, showing directions and boosting production efficiency.
∎ Communicating with the top management with the sense of priority and urgency, eliminating internal and external conflicts to ensure a solid team spirit towards success.
∎ Understanding the industry with respect, patience and enthusiasm. Implementing theoretical knowledge of management into practical based on the time, place and priority.
∎ Taking ideas from seniors in the industry, maintaining a great connection of academic knowledge, experience based knowledge and strategic implementation.
∎ Bringing innovation, taking calculated risks and making confident decisions in difficult situations.
∎ Future Cloud Bangladesh Limited (FCBL) is a reputed multinational information technology company operating for more than 9 years. It has an amazing workplace at the heart of the town Banani. We are pleased to offer a full time job opportunity for potential candidates willing to work at night shift for the management trainee officer (MTO) position.
∎
∎ Job Responsibilities:
∎ Working closely with the executives, senior executives and managers to study and analyze potential lackings in efficiency.
∎ Serving North American clients/customers, maintaining great internal and external relations with the supervisors and different departments.
∎ Conducting and supervising telemarketing, CRM/ERP/Dialer systems, customer service and back office operations.
∎ Reviewing daily reports, appointments and other tasks assigned to staff members and ensuring quality of service.
∎ Taking over escalated cases, exiting phone, conference, email and chat discussion to bring success for the team.
∎ Researching data, finding patterns, identifying obstacles, preparing strategies, testing and implementing them.
∎ Leading the staff members with confidence, showing directions and boosting production efficiency.
∎ Communicating with the top management with the sense of priority and urgency, eliminating internal and external conflicts to ensure a solid team spirit towards success.
∎ Understanding the industry with respect, patience and enthusiasm. Implementing theoretical knowledge of management into practical based on the time, place and priority.
∎ Taking ideas from seniors in the industry, maintaining a great connection of academic knowledge, experience based knowledge and strategic implementation.
∎ Bringing innovation, taking calculated risks and making confident decisions in difficult situations.

Compensation & Other Benefits:
∎ Compensation: This will be a 3 months MTO probation program. Upon successful completion of the probation, the participants will be awarded with a completion certificate and might get a chance to join the company management. During the 3 months MTO probation: Monthly Basic Salary: 30,000 BDT Monthly Bonus: 0 - 10,000 BDT (Based on performance) After successful completion if selected for a management role: Monthly Basic Salary: 40,000 BDT Monthly Bonus: 0 - 15,000 BDT (Based on performance) Other Benefits: On time salary Salary Review: Annually. Festival Bonus: 2. Yearly recreation based on performance. Yearly profit sharing bonus. Gratuity benefit. Unlimited NESCAFÉ. Yearly 10 paid holidays. Yearly 15 paid casual leaves. All employees get loan facility including probationary employees. Employees, their parents, spouses & children get 35% discount in Ibn Sina Hospital. T/A, Mobile bill, Tour allowance, Credit card.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Read Before Apply:

1. Go to https://online-voice-recorder.com and record your voice for at least 10-15 minutes with an introduction on yourself (you can speak about yourself, your education, experience, expertise, family, friends, hobbies & etc). The recording of your introduction must need to be in English. Save the audio file. You can use any other audio recording software too.

2. Send an email to [email protected] with an attachment of your resume and the audio recording. Keep in mind the voice recording is to verify you are fluent in speaking English so give your best try in that audio.

3. Email subject must be "Application for MTO Position".

Company Information:
∎ Future Cloud Bangladesh Ltd.
∎ Banani, Dhaka 1213.
∎ Future Cloud Bangladesh Limited (FCBL) is Bangladeshi owned multinational with employees and associates working from the United States, Canada and Philippines. It has been a reputed information technology based organization for more than 9 years. It’s constantly growing everyday by empowering youth potential throughout the country. The motto is to create skilled manpower utilizing 21st century ITES sources and contribute to the national GDP with foreign remittance.

Address::
∎ Banani, Dhaka 1213.
∎ Future Cloud Bangladesh Limited (FCBL) is Bangladeshi owned multinational with employees and associates working from the United States, Canada and Philippines. It has been a reputed information technology based organization for more than 9 years. It’s constantly growing everyday by empowering youth potential throughout the country. The motto is to create skilled manpower utilizing 21st century ITES sources and contribute to the national GDP with foreign remittance.

Application Deadline: 23 Sep 2024

Category: Customer Support/Call Centre