Junior Executive/ Executive (Call Center)
Job Description
Title: Junior Executive/ Executive (Call Center)
Company Name: Ingenious Group
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduation from any reputed institution.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ We are seeking for dynamic, talented Call Center Personnel.
∎ Job Location: Dhaka (Lalmatia)
Job Responsibilities:
∎ Managing inbound and outbound calls in a timely manner.
∎ Following call center "scripts" when handling different topics.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ Seize opportunities to upsell products when they arise.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/team qualitative and quantitative targets.
∎ Order receive, confirm & Distribution.
∎ Maintain Strong collaboration with other departments.
Additional Requirements:
∎ Only females are allowed to apply
∎ The applicants should have experience in the following area(s): Call Center
∎ The applicants should have experience in the following business area(s): E-commerce
∎ Previous experience in a customer support role, especially in e-commerce.
∎ Track record of over-achieving quota.
∎ Strong phone and verbal communication skills along with active listening both in English & Bengali.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.
∎ Experience in relative work field/sector are preferable.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 10 Oct 2020
Company Information:
∎ 24 Sep 2020
∎ Ingenious Group
∎ Business : Ad Agency, Event Management, Wedding Planner, Architect & Interior
Category: Customer Support/Call Centre
Read Before Apply: Subject should be- Junior Executive/ Executive (Call Center)
Source: bdjobs.com
Deadline Expired on 10th Oct 2020
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