Jr. Executive / Executive (Call Centre / Front Desk)

Job Description

Title: Jr. Executive / Executive (Call Centre / Front Desk)

Company Name: Malleus ENT Specialized Hospital Limited

Vacancy: --

Age: at least 18 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Hospital, Diagnostic Centre, Chamber
∎ Freshers are also encouraged to apply.

Published: 13 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 18 years

Responsibilities & Context:
∎ 1. Answer inbound calls, respond to customer queries, and resolve issues related to products, services, or account information.
∎ 2. Address and resolve customer complaints or concerns in a timely and professional manner, ensuring customer satisfaction.
∎ 3. Accurately record customer information and details of inquiries or complaints in the call center management system.
∎ 4. Service Knowledge: Stay up to date with service details, policies, and procedures in order to provide accurate information and recommendations to customers.
∎ 5. Follow up with customers to ensure that issues are resolved and gather feedback on their experience.
∎ 6. Make outbound calls for follow-ups, surveys, or promotion of services/products as needed.
∎ 7. Identify complex or high-priority issues and escalate them to appropriate departments or senior management for resolution.
∎ 8. Meet call handling targets, such as average call time, customer satisfaction score, and first call resolution rate.
∎ 9. Work to retain customers by providing solutions, addressing concerns, and ensuring a positive experience.
∎ 10. Ensure adherence to all policies, procedures, and legal requirements regarding customer interactions.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Job Highlights:
∎ We are looking for a customer-focused Jr. Executive / Executive (Call Centre / Front Desk) to serve as the first point of contact for patients. This role is critical in delivering excellent customer service and ensuring good service.

Company Information:
∎ Malleus ENT Specialized Hospital Limited
∎ 24/1, Shan Tower 4th Floor, Shantinagar mor, Dhaka-1217
∎ https://www.malleusent.com
∎ Malleus ENT Specialized Hospital is a leading Ear Nose & Throat Specialized Hospital in Dhaka, Bangladesh. We committed to providing comprehensive Ear, Nose & Throat (ENT) care for adults and children.

Address::
∎ 24/1, Shan Tower 4th Floor, Shantinagar mor, Dhaka-1217
∎ https://www.malleusent.com
∎ Malleus ENT Specialized Hospital is a leading Ear Nose & Throat Specialized Hospital in Dhaka, Bangladesh. We committed to providing comprehensive Ear, Nose & Throat (ENT) care for adults and children.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 12 Feb 2025

Category: Customer Support/Call Centre