IT Support Assistant
Job Description
Title: IT Support Assistant
Company Name: Shanto-Mariam University of Creative Technology
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
- 2 to 3 years
Published: 2025-09-29
Application Deadline: 2025-10-29
Education:
- Diploma
- Bachelor/Honors
- Diploma or bachelor's degree in information technology, Computer Science, or
- related field.
- Professional certifications A+, Microsoft, Cisco, and ITIL are an added advantage.
- Fresh graduates with strong technical knowledge may also be considered.
Requirements:
- 2 to 3 years
Skills Required:
Additional Requirements:
Technical Skills
- Strong knowledge of computer hardware, operating systems (Windows/Linux/Mac),
- and basic networking.
- Experience in troubleshooting hardware/software issues.
- Ability to install, configure, and update applications, operating systems, and lab
- equipment.
- Knowledge of antivirus, data backup, and system security practices.
- Familiarity with LAN/Wi-Fi configuration and basic server administration
Experience
- 2-3 years of relevant IT support or lab assistance experience preferred.
Responsibilities & Context:
- Provide first-line technical assistance to end-users
- Provide daily technical support to students, staff, and faculty in the IT lab
- Maintain and update lab systems, software, and hardware
- Troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, and projectors
- The installation and updating of operating systems, applications, and security patches.
- Support users with common software, such as MS Office, email, ERP, CRM, etc.
- Monitor and resolve issues related to antivirus, backups, and system
- performance.
- Support connectivity issues (LAN, Wi-Fi, VPN, remote access).
- Escalate complex network/server issues to senior IT staff.
- Reset passwords and support login/access issues.
- Log support requests and resolutions in the ticketing/helpdesk system.
- Escalate unresolved incidents to higher-level support teams.
- Track and manage IT equipment, licenses, and accessories.
- Ensure proper setup of new hires' IT equipment and recovery of assets during offboarding.
- Assist with IT projects, upgrades, and migrations as required.
- Perform routine system checks, maintenance, and preventive measures.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Education/Training
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 5.87% |
| Northern University Bangladesh | 3.14% |
| Uttara University | 3.04% |
| Bangladesh University | 2.73% |
| Dhaka International University | 2.63% |
| National University | 2.43% |
| European University of Bangladesh | 2.43% |
| Green University of Bangladesh | 2.43% |
| World University of Bangladesh | 2.43% |
| Jahangirnagar University | 2.23% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 74.39% |
| 31-35 | 16.80% |
| 36-40 | 5.67% |
| 40+ | 2.13% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 15.74% |
| 20K-30K | 47.41% |
| 30K-40K | 22.94% |
| 40K-50K | 9.34% |
| 50K+ | 4.57% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.45% |
| 0.1 - 1 years | 9.01% |
| 1.1 - 3 years | 27.63% |
| 3.1 - 5 years | 19.23% |
| 5+ years | 31.68% |
