Intern, Customer Management

Job Description

Title: Intern, Customer Management

Company Name: Boomerang Digital

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time, Internship

Educational Requirements:
∎ Students from any background. Should have no credit remaining during the period of internship.

Job Context:
∎ Boomerang Digital is looking for an `Intern, Customer Engagement`, who will be responsible for customer support - answering questions however they come in (Facebook Inbox, Facebook Comments, Instagram Comments, Twitter Comments, e-mail, etc). Individual should review user generated comments and posts in a quick and timely manner and respond to comments, when appropriate, in order to foster a positive community.
∎ Office Work Days: Sunday to Thursday (5 Days); subject to periodic change based on project requirements.
∎ Office Working Hours: 11 am to 7 pm; subject to periodic change based on project requirements.
∎ Office Location: Uttara.
∎ Internship Period: 4 Months

Job Responsibilities:
∎ Carry out Community Management for multiple Clients in Bangla, English, Banglish.
∎ Have excellent communication skills; be able to communicate verbally, orally, and visually with diverse customers.
∎ Would be able to carry out tasks with full responsibility.
∎ High understanding and usage of social media such as Facebook & Instagram.
∎ Must have a compatible mobile device to manage tasks on-the-go

Additional Requirements:
∎ BONUS SKILLS:
∎ Working in an office-based environment, individual should have a practical approach to the work and a willingness to contribute towards assisting others.
∎ Good written and verbal communication skills.
∎ Good customer relationship management skills.
∎ The resilience to work across a number of projects and balance a workload.
∎ Enthusiasm for digital and traditional marketing.
∎ Accuracy and Attention to detail.
∎ The resilience to accept criticism of work.
∎ High decision-making skills and common sense.
∎ Possess a positive, flexible attitude.

Salary:
∎ Monthly Stipend: 5,000 BDT.

Compensation & Other Benefits:
∎ Opportunity to work in a young, dynamic and fun environment with one of the best teams in the country.
∎ Opportunity to learn immensely in a short period of time.
∎ Hands-on experience working with top brands.
∎ Free breakfast, lunch, tea, snacks!
∎ Multiplayer PC and Console Gaming, Table-Tennis and a lot more!
∎ Chance to get full-time job opportunity upon completing the internship.

Application Deadline: September 26, 2019

Company Information:
∎ Boomerang Digital

Category: Customer Support/Call Centre