HR MANAGER
Job Description
Title: HR MANAGER
Company Name: SuperTel Limited
Vacancy: 3
Age: 25 to 50 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 7 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service, Software Company
Published: 1-01-01
Application Deadline: 2026-11-17
Education:
- Masters of Professional Human Resource Management (MPHRM)
- Bachelor of Law (LLB)
Requirements:
- 3 to 7 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service, Software Company
Skills Required:
Additional Requirements:
- Age 25 to 50 years
Responsibilities & Context:
SuperTel Ltd., an established BPO and customer experience solutions company serving leading local and international clients, is looking for a dynamic, resourceful and results-driven HR Manager to lead our Human Resources function.
We are seeking a hands-on professional with strong recruitment capabilities, excellent people management skills and the ability to maintain manpower availability in a fast-paced, client-driven environment.
Key Responsibilities
1. Recruitment & Talent Acquisition
Lead end-to-end recruitment for Customer Service Agents, Team Leaders, Supervisors and other operational positions.
Manage high-volume recruitment and ensure timely fulfillment of manpower requirements across multiple projects.
Develop proactive recruitment strategies to maintain a continuous pipeline of qualified candidates.
Build strong sourcing networks through job portals, social media, universities, training institutes, recruitment agencies and employee referrals.
Organize walk-in interviews, recruitment drives, campus hiring initiatives and targeted hiring campaigns.
Introduce creative and cost-effective recruitment methods to attract quality candidates.
Maintain a ready pool of pre-screened candidates for urgent and replacement hiring.
Monitor recruitment conversion rates, offer acceptance, joining ratios and early attrition.
Anticipate recruitment needs and minimize manpower gaps through effective planning.
2. Client HR SLA & Manpower Management
Ensure all client-specific HR SLAs, manpower commitments and recruitment deadlines are consistently maintained.
Coordinate closely with Operations and Project Managers to understand staffing requirements and client expectations.
Ensure timely replacement of resigned, absent or underperforming employees to prevent service disruptions.
Track manpower shortages, vacancy aging, hiring progress and expected joining dates.
Proactively identify staffing risks and take corrective action before client service levels are affected.
Maintain recruitment and staffing readiness for new project launches, expansions and urgent client requirements.
3. HR Operations & Employee Management
Manage employee onboarding, documentation, background verification, contracts and NDAs.
Oversee attendance, leave, employee discipline, retention and exit management.
Coordinate payroll preparation and ensure timely and accurate HR records.
Address employee grievances and maintain a professional and productive work environment.
Work with Training and Operations teams to improve employee readiness, engagement and retention.
Ensure HR documentation, employee files and relevant records remain accurate and audit-ready.
4. HR Reporting & Performance
Maintain daily manpower dashboards, recruitment trackers and vacancy reports.
Monitor recruitment performance, employee turnover, absenteeism and staffing trends.
Present weekly HR updates and monthly performance reports to Management.
Recommend practical improvements to recruitment processes, hiring quality and workforce stability.
Candidate Requirements
Bachelor's degree in HRM, Business Administration or a related discipline.
Minimum 5 years of relevant HR experience, including experience independently managing recruitment and HR operations.
Proven success in high-volume recruitment and meeting demanding hiring deadlines.
Experience in BPO, call center, ITES, customer service or other manpower-intensive industries will be strongly preferred.
Strong knowledge of modern recruitment channels, candidate sourcing techniques and talent pipeline development.
Demonstrated ability to maintain staffing levels and meet client-driven manpower requirements.
Strong leadership, communication, negotiation and problem-solving abilities.
Proficiency in MS Excel, recruitment tracking and HR reporting.
Highly organized, proactive, accountable and capable of working independently.
What We Are Looking For
A resourceful HR leader who does not simply wait for applications but actively finds talent, builds recruitment networks, anticipates manpower requirements and takes ownership of results.
Job Location: Dhaka, Bangladesh
Employment Type: Full-time, On-site
Salary: Negotiable, based on experience and capability
Joining: Immediate or within 30 days preferred
How to Apply
Interested candidates should submit their updated CV with the subject line Application – HR Manager | SuperTel Ltd.
Applicants are requested to mention their current salary, expected salary, notice period and experience handling high-volume recruitment.
Job Other Benifits:
- Mobile bill
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
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