Head - Service Quality & Assurance
Job Description
Title: Head - Service Quality & Assurance
Company Name: Milvik Bangladesh Ltd.
Vacancy: 1
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/ Masters in any discipline
Experience Requirements:
∎ 5 to 9 year(s)
Job Responsibilities:
∎ Goal is to improve sales and service quality and deliver customer satisfaction.
∎ Ensure service quality of all sales activities and telemedicine services by calling customers and reviewing call recordings.
∎ Handle customer complain and take initiatives to improve customer satisfaction.
∎ Manage retention sales team - retaining deactivated customers
∎ Monitor and manage inbound call center operation by partner company.
∎ Report to Head of Operation. Work closely with Sales team, Telemedicine team and other business departments.
∎ Plan, review and improve overall team capacity and resource allocation.
Additional Requirements:
∎ Age 25 to 45 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s): Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Call Centre Supervision/ Management, QC (Quality Control) of sales & Service, Call Centre Training, Counseling
∎ Candidate preferably should have an experience in either of the business sectors: Telecommunication, BPOs, FMCG,Banks, Insurance
∎ Skill requirements:
∎ Strong passion and energy to work hard to achieve customer satisfaction by improving quality of sales and service.
∎ Strong leadership and people management skill to lead a team of 30+ staff
∎ Strong team work skill to work along with other business departments such as sales team, telemedicine team.
∎ Logical thinking, problem solving, conflict resolution
∎ Strong verbal and writing communication skills in English
∎ Strong motivation to work for multinational company with strong entrepreneurial culture
Salary: Negotiable
Compensation & Other Benefits:
∎ Attractive remuneration package and other benefits as per company policy.
Job Source: Bdjobs.com Online Job Posting
Application Deadline: May 7, 2019
Company Information:
∎ Milvik Bangladesh Ltd.
∎ Address : Ambon Complex (12th Floor), 99 Bir Uttam AK Khandakar Road, Mohakhali C/A, Dhaka-1212.
∎ Web : www.milvikbd.com
∎ Business : Milvik (brand name BIMA Mobile) is a worlds leading micro-insurance & health mobile tech player from Sweden. We operate in 14 emerging markets across Asia Pacific, Africa and Latin America, with 24 million subscribers registered to date. We launched operation in Bangladesh in 2012 and has successfully expanded by partnership with Robi and leading MFIs. Milvik has been featured in The Economist, Wired, Financial Times and The Guardian and has won several awards including the MasterCard Foundation Global Prize and the FT Transformational Business Award. We are looking for a talented, intelligent and adventurous individual who thrives in a fast-paced environment.
For More: Local website: www.milvikbd.com & Global Website www.bimamobile.com
Note: Please apply only through bdjobs. Don`t send your CV to our global e-mail id.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th May 2019
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