Job Description
Title: Head of Hospitality (AGM/DGM)
Company Name: Evercare Hospital, Chattogram
Vacancy: --
Location: Chattogram
Experience:
∎ At least 10 years
∎ The applicants should have experience in the following business area(s):Hospital, Hotel, Diagnostic Centre
Published: 24 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA) in Hospitality Management, Bachelor of Business Administration (BBA)
Requirements:
Responsibilities & Context:
∎ To be responsible for the Food & Beverage, Housekeeping, Kitchen and laundry services within a designated specialty in a manner that ensures compliance with international standards of care and JCI standards for Quality and Patient Safety. This position is to ensure smooth operational activities in these areas.
∎ Oversee the Hospitality manpower functions of the Hospital
∎ Lead all issues including Cleaning, Food quality Standard, Patient Care and all related facilities
∎ Hold regular briefings and meetings with Top Management of the Hospital.
∎ Ensure full compliance to Hospital Facility Controls, SOPs, policies, procedures and service standards.
∎ Handling complaints and oversee the service recovery procedures.
∎ Responsible for the preparation, presentation and subsequent achievement of the Hospitality Departmental Annual Operation Budget, Cost and action plan.
∎ Ensure all decisions are made in the best interest of the Hospital and management.
∎ Developing improvement actions, carry out costs savings.
∎ Closely monitor all relevant reports on a daily basis and take decisions accordingly.
∎ Ensure that monthly financial outlooks for Rooms, Foods & Beverage, Admin & General, on target and accurate.
∎ Helping in the procurement of operating supplies and equipment and contracting with third party vendors for essential equipment and services.
∎ Coordination, Oversee and manage all Hospitality issues with other departments and working closely with department heads daily.
∎ Manage and develop the team to ensure career progression for them.
∎ Be accountable for responsibilities of department heads and take ownership of all complaints.
∎ Provide effective leadership to Team Members.
∎ Lead in all aspects of departmental planning.
∎ Respond to audits to ensure continual improvements is achieved.
∎ Corporate Client Handling and take part in new process acquisition along with the team whenever required.
∎ Responsible for safeguarding the quality of operations both (internal external audits).
∎ Responsible for legalization, Occupational Health & Safety Act fire regulations and other legal requirements.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Medical allowance, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram
Company Information:
∎ Evercare Hospital, Chattogram
∎ Plot H1, Ananya R/A, CDA, Hathazari, Chattogram
∎ 470 Bed Multi Disciplinary Tertiary Care Hospital
Address::
∎ Plot H1, Ananya R/A, CDA, Hathazari, Chattogram
∎ 470 Bed Multi Disciplinary Tertiary Care Hospital
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 6 Feb 2025
Category: Medical/Pharma
