Job Description
Title: Head of Customer Relations Department
Company Name: A Well Reputed Real Estate Company
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Civil Engineering
Experience Requirements:
∎ At least 15 year(s)
∎ The applicants should have experience in the following area(s):
Client Relationship Management, Customer Care, Customer Service
∎ The applicants should have experience in the following business area(s):
Banks, Real Estate
Job Responsibilities:
∎ Plan and manage day-to-day customer activities and keep up their satisfaction at an optimum level.
∎ Leading a team of spirited individuals to achieve business activities.
∎ Ensure outstanding service to the clients by changing working drawings as per their requirements as additional work.
∎ Develop, improve and implement customer service processes and procedures.
∎ Work as a cross-functional leader liaising with customers to ensure faultless service to the customers.
∎ Analyze customer service training programs, implement and deliver new applicable modules Requirements.
∎ Solve any obligation of the clients regarding technical, construction, modification, and optional works.
∎ Coordinate and supervise project works to monitor and ensure the proper modification per the client's requirement.
∎ Coordinate with the Architect, Construction Engineer, and Structural Engineer to convey the observations or comments of the clients on the products.
∎ Communicate with the Construction and Design Department to maintain the quality of work as the clients recommended.
∎ Coordinate with the Procurement Department to ensure the quality of the major construction materials such as steel, cement, bricks, sand, etc., considering the clients' views.
Additional Requirements:
∎ Age at least 40 years
∎ Excellent communication and persuasion skill
∎ Problem solving skill using innovation and ingenuity
∎ Attention to details
∎ Coordination with stakeholders
Salary:
∎ Competitive
Compensation & Other Benefits:
∎ Mobile Bill
∎ Subsidized Lunch Facility
∎ Office Transport Facility
∎ Festival Bonus: 2 (Yearly)
∎ Gratuity
∎ Provident Fund
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Sep 2023
Company Information:
∎ 20 Aug 2023
∎ A Well Reputed Real Estate Company
Category: Customer Support/Call Centre
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