Job Description
Title: Head of After Sales / Head of Service
Company Name: ACE AUTOS (Pvt.) Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering, Bachelor of Science (BSc) in Automobile
Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s):
Engineers, Factory/ Plant/ Facility Management, Mechanical Technician, Public Relation, Service/ support
∎ The applicants should have experience in the following business area(s):
Automobile, Engineering Firms, Motor Vehicle body manufacturer, Motor Workshop
Job Responsibilities:
∎ Increase customer market share.
∎ Meet dealership sales targets (various).
∎ Establish Yearly Staff Training Targets
∎ To prepare and submit accurate KPI reports by the end of every month.
∎ Identify potential Service & Service Parts marketing opportunities.
∎ Audit & review General Tools and Equipment maintenance register every month.
∎ Audit & review open and closed work orders (WO) on a daily basis.
∎ To monitor & audit Haval Warranty Claims on a monthly basis.
∎ Ensure Safety & 3S in the workshop and customer vehicle care
∎ To audit the results of Quality Control Inspections
∎ To monitor all service-related reports sent to GWM
∎ Attend all new model-training courses and conduct in-house training for all technicians.
∎ Audit & ensure all required Special Service Tools are available and in good working order.
∎ Conduct regular Technician meetings
∎ To conduct regular internal meetings between parts, services & sales.
∎ Monitor, record, and identify the causes of vehicle carryovers & Repeat repairs
∎ Monitoring product technical bulletins and repair manuals.
∎ Motivate the Customer Service Staff.
∎ Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
∎ Provide strong leadership and guidance to the service team. Set performance expectations, establish clear goals and objectives, and monitor team performance.
∎ Collaborate with cross-functional teams, including sales, marketing, and product development, to understand customer needs and align service strategies accordingly. Foster strong relationships with key stakeholders and ensure effective communication.
∎ Prepare and manage the service budget, ensuring optimal resource allocation and cost control. Identify resource gaps and recommend appropriate staffing levels and training needs.
∎ Generate regular reports and analytics on service performance, including key metrics, trends, and customer feedback. Use data-driven insights to make informed decisions and drive service enhancements.
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Profit share, Provident fund, Medical allowance, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Company transport when available
∎ Opportunity to get technical training in Great Wall Motors,China
∎ Attractive sales commission.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Aug 2023
Company Information:
∎ 5 Jul 2023
∎ ACE AUTOS (Pvt.) Ltd.
∎ Address : 204/A Gulshan Tejgaon Link Road, Dhaka 1208
∎ Web : www.haval.com.bd, www.facebook.com/havalbangladesh
∎ Business : HAVAL is all about freedom of choice — whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. With robust positions in each of our regional markets, our future looks equally bright too.
HAVAL is a specialist manufacturer of premium SUVs and is the No.1 SUV brand in China (the world’s largest automotive market) and has been for the past 15 years. With over 7 million global customers, last year HAVAL was the world’s 10th largest SUV manufacturer outselling Mercedes, BMW and Mitsubishi SUVs. Our success is due to a combination of commitment, passion and listening to our customers. We utilize the best features, safety and technologies from around the globe to produce world class SUVs.
In March 2018, Brand Finance, an international brand value evaluation authority, released the Top 100 Most Valuable Auto Brands 2018. HAVAL brand surpassed the prestigious international brands such as Ferrari and Aston Martin, rising to 16th place and becoming the most valuable Chinese auto brand.
HAVAL vehicles are well proportioned, have a strong street presence and a sense of balance and poise. Our interiors are beautifully designed, with ergonomics, visual and tactile appeal being our priorities. We use a combination of materials and textures that excite the senses and create an air of understated elegance and quality, such as French double stitching leather seats, Audi inspired gear console and an All-Terrain control system used in Ford.
Recently HAVAL Motors has appointed Phil Simmons as their new global Design Director and VP. Phil was previously the Design Director for Land Rover where he led the creation of the 2018 Range Rover and Range Rover Sport, 2017 Range Rover Velar and 2016 Range Rover Evoque, Discovery and Discovery Sport.
With a history of 23 years` trusted service in the automobile industry, Ace Autos, the Exclusive Distributor of Haval in Bangladesh, is confident to take it to a new level in the coming years! In that direction, we are looking for a resourceful, energetic, and ambitious team to achieve our Mission, Vision!
Category: Engineer/Architect
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