Guest Relationship Officer
Job Description
Title: Guest Relationship Officer
Company Name: Agora Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Management
∎ Skills Required: Customer Relationship Management (CRM)
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Relationship Management (CRM), Customer Service
∎ The applicants should have experience in the following business area(s):
Retail Store, Super store
Job Responsibilities:
∎ Greet and warmly welcome customers into the store.
∎ Assist customers in the store regarding products and other services.
∎ Ensure that the in-store ambiance is clean and well maintained.
∎ Monitor the in-store advertising facilities that the suppliers have taken for rent e.g. block stackers, light boxes.
∎ Check whether the light boxes are on for the suppliers' advertisements.
∎ Check daily that the reserved facilities are kept clean e.g: shelf extenders, block stackers, etc.
∎ Ensure the right music and continuous announcements on greetings, ongoing promotions, etc.
∎ Check posters, promotional materials and displays are updated and are in keeping with Agora standards. Also ensure no past promotional material (banners/posters etc.) is on display.
∎ Ensure that the implementation of promotional activities on time and that are being carried out effectively for the designated period of time.
∎ Handle Customer complains (returns exchanges etc.)
∎ Coaching other team members on customer service & care.
∎ Supervise Cashier & Porters to ensure smooth POS transaction & delivery of products to customers' vehicle.
∎ Check & Monitor Free Product Inventory
∎ Assist Guests with Membership Card related issues, Gift vouchers & Point Redemption.
∎ Communicate with Marketing team on a regular basis regarding product complains & Membership issues etc.
∎ Implement, adhere and monitor the effectiveness of QMS processes and procedures.
∎ Train and mentor team to understand QMS processes and procedures.
Additional Requirements:
∎ Only females are allowed to apply
∎ Good communication & inter-personal skills
∎ Proactive and hard working
∎ Leadership & Team Building skills
∎ Ability to operate Computer smoothly.
∎ Fluency in Spoken Bangla & English
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2021
Company Information:
∎ 18 May 2021
∎ Agora Limited
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 31st May 2021
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