Guest Relation Officer (GRO)

Job Description

Title: Guest Relation Officer (GRO)

Company Name: Stemz Health Care BD Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Front Desk executive

Job Responsibilities:
∎ Greets and register all customers into the clinical management system with utmost accuracy and details
∎ Directs customers and help/guide them with any required details; including handling incoming calls
∎ Demonstrates appropriate discretion and judgment when handling sensitive and confidential information
∎ Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image and as per agreed SOPs
∎ Cash handling - ensuring that the customer is billed with utmost accuracy
∎ Ensure that each customer is attended within the permissible time to reduce wait times and maximize customer experience
∎ Educate customers on the process involved in the visa medical check-up

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Must be reliable, punctual, organized and have demonstrated ability to handle multiple priorities in a very busy clinic
∎ Coordinate with multiple departments to ensure necessary approvals etc. for timely deliverables
∎ Excellent interpersonal skills, pleasant phone manner, typing ability (data entry), and familiarity with Word and Outlook
∎ Enter patient information on to the computer database/application/system as required and as appropriate and within the agreed timelines with utmost accuracy
∎ Deal with all general enquiries, explain procedures process flow and make new and follow-up appointments
∎ Alert Management on patient's records
∎ Keep the reception area clean, tidy and free from clutter always
∎ Advice patients of relevant charges for private services, accept payment and issue receipts for same.
∎ Strong background of front desk function and well organized
∎ Ability to manage multiple assignments
∎ Active Listening and Customer Service orientation
∎ Time Management
∎ Computes skill (Excel, Word)
∎ Medical Service Orientation
∎ Cash Handling experience

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Sep 2021

Company Information:
∎ 17 Aug 2021
∎ Stemz Health Care BD Ltd.
∎ Address : Rupayan Trade Center 114, Kazi Nazrul Islam Avenue, Banglamotor, Ramna-1, Dhaka-1000.
∎ Web : www.stemzhealthcarebd.com

Category: Medical/Pharma

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