Job Description

Title: Front Office Supervisor

Company Name: Royal Tulip Sea Pearl Beach Resort & Spa

Vacancy: Undefined

Job Location: Cox's Bazar

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Tourism and Hospitality Management
∎ Or Diploma in Hotel Management

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Guest Relation, Front Office, Reservation/ Ticketing

Job Responsibilities:
∎ Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
∎ Maintain effective communication with all related departments to ensure smooth service delivery
∎ Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
∎ Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
∎ Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
∎ Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
∎ Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
∎ Give courtesy calls and complete the daily call log as per established guidelines
∎ Maintain and update guest history profiles through the software.
∎ Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated

Additional Requirements:
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free Accommodation

Application Deadline: May 5, 2019

Company Information:
∎ Royal Tulip Sea Pearl Beach Resort & Spa
∎ Address : UTC (14th floor), 8, Panthapath, Dhaka-1215.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Royal Tulip Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Category: Secretary/Receptionist

Source: bdjobs.com

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