Front Desk officer

Job Description

Title: Front Desk officer

Company Name: IECC Ltd.

Vacancy: 03

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ At least Graduation from any subjects from a reputed University
∎ Skills Required: Data Entry, Fluent in speaking English, Microsoft word and excel, Professional English Writing

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Corporate front Desk, Customer Service, Customer Support through Phone, Front Desk executive, Front Desk Management, good communication skill, Receptionist/ Front Desk
∎ The applicants should have experience in the following business area(s): Consulting Firms

Job Responsibilities:
∎ IECC is looking for to Customer Service Coordinators who will liaison between current and potential students. The successful candidate will accept ownership for effectively solving, complaints and inquiries, keeping students' satisfaction at the core of every decision and behavior.
∎ Understand the products and services provided by the company.
∎ Manage large amounts of inbound and outbound calls promptly Possess excellent telephone etiquette
∎ Follow up communication when universities/ event is taking place Seize opportunities to upsell University products when they arise
∎ Answer FB messengers by providing accurate, valid and complete information
∎ Follow up with customers for any further information.
∎ Build sustainable relationships and engage by taking the extra mile
∎ Keep records of all conversations in the company database in a comprehensive way
∎ Enter new client data, update the data of existing clients and file the corresponding in CRM

Additional Requirements:
∎ Age 18 to 28 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following business area(s): Consulting Firms
∎ Previous experience in a customer support role
∎ Track record of achieving/going the extra mile
∎ Customer service executive the ability to communicate in English and Bangla both - verbally and in writing
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices
∎ Customer focus and adaptability to different personality types
∎ Ability to multi-task, set priorities and manage time effectively
∎ Ability to handle stress well
∎ Ability to listen and pay attention to details
∎ Adhering to the company's rules and regulations.

Salary:
∎ Negotiable
∎ Attractive Package Compensation & other benefits

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Mar 2022

Company Information:
∎ 16 Feb 2022
∎ IECC Ltd.
∎ Address : House - 39, Road- 17/A, Block- E, Banani, Dhaka 1213
∎ Web : www.iecc.co.uk
∎ Business : IECC Limited is an UK registered one of the biggest Education agent in Bangladesh operating since 2004. Currently IECC is recruiting students for UK, Australia, USA and Canada from it`s offices in Bangladesh and UK.

Category: Secretary/Receptionist