Job Description
Title: Front Desk Officer
Company Name: CRP
Vacancy: 01
Job Location: Dhaka (Savar)
Employment Status: Full-time
Educational Requirements:
∎ Minimum graduation in a relevant discipline. Additional training, degrees, or qualifications in the relevant field will be an added advantage.
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Microsoft Office Applications
Job Responsibilities:
∎ Guide patients to specific service delivery points.
∎ Listen to patients' history and complications, and provide them with appropriate advice about available CRP services.
∎ Act as an information booth for patients and visitors regarding CRP services, as required.
∎ Act as the first contact point for new patients and visitors, as required.
∎ Assist receptionists and others in managing patients.
∎ Direct and guide patients to the correct specialists, doctors, therapists, or relevant department/unit/branch/wing.
∎ Respond with the appropriate standard of care for specific cases.
∎ Ensure that patients, guardians, and visitors are greeted and accorded due support and cooperation promptly and courteously.
∎ Be readily available at all times to address problems, emergencies, or complaints.
∎ Handle phone queries and forward them to the relevant department/unit/branch/wing when needed.
∎ Ensure effective liaison with visitors, patients, and relevant departments (e.g., housekeeping) and maintain all documentation.
∎ Coordinate with the admin and Research, Monitoring & Evaluation department to ensure a congenial environment at CRP service areas.
∎ Ensure the satisfaction of patients and visitors.
∎ Check the cash of every receptionist after their duties every day and maintain the proper financial procedures to deposit those funds in the bank.
∎ Plan the roster for all receptionists every month.
∎ Check and input all therapists' monthly patients' schedules in the PDMS within the first quarter of each month.
∎ Supervise all the receptionists and plan all receptionists' annual leave for every month as the frontline supervisor.
∎ Perform any other office duties assigned by the supervisor.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Good command in computer (i.e., MS-Office) is a must,
∎ Excellent interpersonal communication skill,
∎ Ability to adapt to a fast-paced and dynamic work environment.
∎ Ability to work under pressure.
∎ Person with disability are encouraged to apply
Salary: Tk. 26306 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free medical facilities such as doctor consultations, therapy services, and pathological services (subject to availability)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Sep 2023
Company Information:
∎ 17 Sep 2023
∎ CRP
∎ Address : CRP, P/O- CRP- Chapain, Savar, Dhaka- 1343
Category: Customer Support/Call Centre
: Any kind of persuasion will be treated as disqualification of candidature. Any 3rd Division(s)/class(s)/equivalent CGPA in the academic career shall not be acceptable. Only short-listed candidates will be called for interview. Smokers need not to apply. Women and people with disability are especially encouraged to apply.
