Job Description

Title: Front Desk cum Customer Care Executive

Company Name: Al Haramain Hospital Pvt. Limited

Vacancy: Not specific

Job Location: Sylhet (Sylhet Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ Skills Required: Computer Operator, Customer Support, Receptionist/ Front Desk

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Front Desk, Reception

Job Responsibilities:
∎ Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
∎ Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
∎ Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
∎ Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
∎ Ensures availability of treatment information by filing and retrieving patient records.
∎ Maintains patient accounts by obtaining, recording, and updating personal and financial information.
∎ Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
∎ Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
∎ Helps patients in distress by responding to emergencies.
∎ Protects patients' rights by maintaining confidentiality of personal and financial information.
∎ Maintains operations by following policies and procedures; reporting needed changes.
∎ Contributes to team effort by accomplishing related results as needed.
∎ Responsible for Patient Bill.
∎ Responsible for undertaking admission and discharging procedures.
∎ Ability to handle clients and satisfy them with the set service policies of the organization.
∎ Should be able to understand prescription.
∎ Should have enough knowledge about different investigation and procedures.
∎ Development of new clients and maintain good relationship with existing clients.
∎ Prepare report as required by Departmental head and team leader.
∎ Managing of Front Desk Operations.
∎ Attending calls on the reception.
∎ Visitor management.
∎ Co-ordinate for Interviews
∎ Handling courier inward/outward
∎ Provide correct information to the clients over phone.
∎ Provide information to patients and visitor as required.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Basic Computer Knowledge
∎ Should have enough knowledge about different investigation and procedures.

Salary: Negotiable

Application Deadline: January 20, 2020

Company Information:
∎ Al Haramain Hospital Pvt. Limited
∎ Address : House#12, Road#19, Sector#07, Uttara, Dhaka-1230
∎ Business : Service Rendred

Category: Secretary/Receptionist

Source: bdjobs.com

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