Job Description
Title: Executive/Sr. Executive- Customer Service
Company Name: Zubion Development Solutions Limited ( ZDSL)
Vacancy: --
Age: 25 to 35 years
Location: Dhaka (Dhanmondi 27)
Minimum Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Developer
Published: 8 Jan 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Excellent communication and presentation skills.
∎ Ability to multitask, prioritize, and manage time effectively, Honest, energetic, dedicated, and polite in the manner with a positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner
∎ Should have good convincing skills.
∎ Excellent communication and presentation skills.
∎ Ability to multitask, prioritize, and manage time effectively, Honest, energetic, dedicated, and polite in the manner with a positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner
∎ Should have good convincing skills.
Responsibilities & Context:
∎ Clients & Landowners details information update on regular Basis.
∎ Responding to customers queries gently as and when required.
∎ Civil maintenance work follow-up on daily basis with Engineers.
∎ Proper Documentation of all client, Landowners (Prepare, Organize and keep records for future).
∎ Plan & Execution of Customer Loyalty Program (Birthday wish and Gift, Marriage anniversary wish & Gift, Eid Re-union program, Handover ceremony).
∎ Regular communicate with customer, addressing their pain point, collaborate with concern department to mitigate these issues.
∎ Visit Project with Clients & Landowners and note their observation.
∎ Check the Material specifications according to the Deed of Agreement.
∎ Budgeting and Cost analysis for modification work and take approval from Clients.
∎ Analyze issues and coordinate with other departments to resolve the issues arise.
∎ Handover the apartment maintaining proper documentations.
∎ Prepare monthly project report of ongoing projects.
∎ Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
∎ Prepare Approval / Internal notes and documents as per management’s instruction.
∎ Report day to day activities to Head of the Department(HOD).
∎ Clients & Landowners details information update on regular Basis.
∎ Responding to customers queries gently as and when required.
∎ Civil maintenance work follow-up on daily basis with Engineers.
∎ Proper Documentation of all client, Landowners (Prepare, Organize and keep records for future).
∎ Plan & Execution of Customer Loyalty Program (Birthday wish and Gift, Marriage anniversary wish & Gift, Eid Re-union program, Handover ceremony).
∎ Regular communicate with customer, addressing their pain point, collaborate with concern department to mitigate these issues.
∎ Visit Project with Clients & Landowners and note their observation.
∎ Check the Material specifications according to the Deed of Agreement.
∎ Budgeting and Cost analysis for modification work and take approval from Clients.
∎ Analyze issues and coordinate with other departments to resolve the issues arise.
∎ Handover the apartment maintaining proper documentations.
∎ Prepare monthly project report of ongoing projects.
∎ Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
∎ Prepare Approval / Internal notes and documents as per management’s instruction.
∎ Report day to day activities to Head of the Department(HOD).
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Medical allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Dhanmondi 27)
Job Highlights:
∎ BSc in Civil Engineering will get preference.
Company Information:
∎ Zubion Development Solutions Limited ( ZDSL)
∎ Gold House # House-38 (Level-9, Right Side) Road-11 (New) Dhanmondi
Address::
∎ Gold House # House-38 (Level-9, Right Side) Road-11 (New) Dhanmondi
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Feb 2025
Category: Customer Support/Call Centre
