Executive/Sr. Executive- Customer Service

Job Description

Title: Executive/Sr. Executive- Customer Service

Company Name: Zubion Development Solutions Limited ( ZDSL)

Vacancy: --

Age: 25 to 35 years

Location: Dhaka (Dhanmondi 27)

Minimum Salary: Negotiable

Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Developer

Published: 8 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Excellent communication and presentation skills.
∎ Ability to multitask, prioritize, and manage time effectively, Honest, energetic, dedicated, and polite in the manner with a positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner
∎ Should have good convincing skills.
∎ Excellent communication and presentation skills.
∎ Ability to multitask, prioritize, and manage time effectively, Honest, energetic, dedicated, and polite in the manner with a positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner
∎ Should have good convincing skills.

Responsibilities & Context:
∎ Clients & Landowners details information update on regular Basis.
∎ Responding to customers queries gently as and when required.
∎ Civil maintenance work follow-up on daily basis with Engineers.
∎ Proper Documentation of all client, Landowners (Prepare, Organize and keep records for future).
∎ Plan & Execution of Customer Loyalty Program (Birthday wish and Gift, Marriage anniversary wish & Gift, Eid Re-union program, Handover ceremony).
∎ Regular communicate with customer, addressing their pain point, collaborate with concern department to mitigate these issues.
∎ Visit Project with Clients & Landowners and note their observation.
∎ Check the Material specifications according to the Deed of Agreement.
∎ Budgeting and Cost analysis for modification work and take approval from Clients.
∎ Analyze issues and coordinate with other departments to resolve the issues arise.
∎ Handover the apartment maintaining proper documentations.
∎ Prepare monthly project report of ongoing projects.
∎ Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
∎ Prepare Approval / Internal notes and documents as per management’s instruction.
∎ Report day to day activities to Head of the Department(HOD).
∎ Clients & Landowners details information update on regular Basis.
∎ Responding to customers queries gently as and when required.
∎ Civil maintenance work follow-up on daily basis with Engineers.
∎ Proper Documentation of all client, Landowners (Prepare, Organize and keep records for future).
∎ Plan & Execution of Customer Loyalty Program (Birthday wish and Gift, Marriage anniversary wish & Gift, Eid Re-union program, Handover ceremony).
∎ Regular communicate with customer, addressing their pain point, collaborate with concern department to mitigate these issues.
∎ Visit Project with Clients & Landowners and note their observation.
∎ Check the Material specifications according to the Deed of Agreement.
∎ Budgeting and Cost analysis for modification work and take approval from Clients.
∎ Analyze issues and coordinate with other departments to resolve the issues arise.
∎ Handover the apartment maintaining proper documentations.
∎ Prepare monthly project report of ongoing projects.
∎ Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
∎ Prepare Approval / Internal notes and documents as per management’s instruction.
∎ Report day to day activities to Head of the Department(HOD).

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Medical allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Dhanmondi 27)

Job Highlights:
∎ BSc in Civil Engineering will get preference.

Company Information:
∎ Zubion Development Solutions Limited ( ZDSL)
∎ Gold House # House-38 (Level-9, Right Side) Road-11 (New) Dhanmondi

Address::
∎ Gold House # House-38 (Level-9, Right Side) Road-11 (New) Dhanmondi

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Feb 2025

Category: Customer Support/Call Centre