Job Description
Title: Executive/Sr. Executive- Customer Relation & Billing
Company Name: United Hospital Limited.
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Hospital, Pharmaceutical/Medicine Companies, Hotel
Published: 26 Jun 2025
Education:
∎ Masters in any discipline
Requirements:
Additional Requirements:
∎ Have knowledge about OPD & IPD hospital service and process.
Responsibilities & Context:
∎ Interacting with customers to understand and address their needs and improving satisfaction levels.
∎ Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.
∎ Building rapport with customers and explain processes and procedures.
∎ To ensure hassle-free customer service associated with the flow of service of corporate clients and other customers and also coordinated service by efficiently being accurately, available in timely manner as and when required.
∎ Ensure presence at relevant point of customer services at proper time and schedule.
∎ Act as point of liaison with other hospital departments into carry out patients' service excellence.
∎ Maintain a high level of professionalism in all customer interactions.
∎ Collaborate with internal teams to address customer needs and improve customer satisfaction.
∎ Stay up-to-date on company policies, products, and services.
∎ Proactively reach out to customers to ensure their satisfaction and address any potential issues.
∎ Efficiently manage and expedite operations including billing for both IPD and OPD.
Compensation & Other Benefits:
∎ Profit share, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Attractive Remuneration for the right candidate.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ United Hospital Limited.
∎ Plot 15, Road 71, Gulshan, Dhaka 1212.
Address::
∎ Plot 15, Road 71, Gulshan, Dhaka 1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Jul 2025
Category: Customer Support/Call Centre
