Executive/Senior Executive - Customer Support
Job Description
Title: Executive/Senior Executive - Customer Support
Company Name: BRACNet Limited
Vacancy: n/a
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
- 2 to 5 years
Published: 2026-04-19
Application Deadline: 2026-04-23
Education: Education: Bachelor of Science (BSc) in Computer Science & Engineering Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
Requirements:
- 2 to 5 years
Skills Required:
Additional Requirements:
Responsibilities & Context: Experience: 2 to 5 years The applicants should have experience in the following business area(s): IT Enabled Service Additional Requirements: Skills & Competencies: Strong verbal and written communication skills with the ability to draft clear and professional emails. Excellent coordination, problem-solving, and multitasking abilities. Solid understanding of Layer-2 networking concepts, including routing, switching, VLANs, redundancy, and failover mechanisms. Proven ability to manage vendor and client relationships effectively. Dhaka BRACNet Limited Application Deadline : 04 Dec 2025 Ability to work efficiently under pressure while meeting strict deadlines and service commitments. Willingness and flexibility to work in rotating shifts, including nights, weekends, and holidays. Responsibilities & Context: Job Purpose: To provide Level 2 (L2) technical support for nationwide connectivity services, including link provisioning, troubleshooting, and performance optimization for Corporate, Home, and Banking & Financial Institution clients. The role ensures effective coordination among internal teams, vendors, and clients to maintain uninterrupted, high-quality network services and uphold service level agreements (SLAs). Key Responsibilities: Handle customer calls and perform real-time troubleshooting to resolve connectivity and service issues. Respond promptly to client emails, analyze reported problems, and provide accurate technical solutions. Coordinate with upstream ISPs, NTTNs, and LSPs to identify and resolve outages or link degradation. Draft and manage formal business communications, including incident reports, service notifications, and vendor correspondence. Continuously monitor network and service performance to identify risks and ensure SLA compliance. Maintain comprehensive documentation for all operational activities and support cases. Manage and prioritize urgent support tasks, ensuring seamless service continuity during outages, upgrades, or migration projects. Prepare periodic operational reports, progress summaries, and performance updates for management review. Perform duties on a roster-based schedule, including night shifts, to ensure 24/7 service coverage. Skills & Expertise: CCNA (Cisco Certified Network Associate) MTCNA Compensation & Other Benefits: T/A,Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Gratuity Salary Review: Yearly Festival Bonus: 2 Job Location Dhaka
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
