Executive - Voice, Customer Operations
Job Description
Title: Executive - Voice, Customer Operations
Company Name: A concern of US Bangla Group
Vacancy: --
Location: Dhaka
Maximum Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Call Center, E-commerce
Published: 29 Jul 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Make outbound and follow-up calls.
∎ Respond to customer inquiries regarding product quality, complaints, and feedback.
∎ Maintain a high standard of call quality as per the company’s requirements.
∎ Handle each and every client with care and honesty.
∎ Handle critical customers with effective and gentle communication skills.
∎ Exhibit good convincing skills.
∎ Demonstrate self-supervision skills and performance management skills.
∎ Job Summary:
∎ This role requires you to address customer questions quickly and effectively, and resolve issues with empathy and care. Also, the individual will document matters to share with internal teams, nurture relationships, and improve brand credibility.
∎ Responsibilities:
∎ Make outbound and follow-up calls.
∎ Respond to customer inquiries regarding product quality, complaints, and feedback.
∎ Maintain a high standard of call quality as per the company’s requirements.
∎ Handle each and every client with care and honesty.
∎ Handle critical customers with effective and gentle communication skills.
∎ Exhibit good convincing skills.
∎ Demonstrate self-supervision skills and performance management skills.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ A concern of US Bangla Group
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Aug 2024
Category: Customer Support/Call Centre
